Senior Information Systems Analyst

Senior Information Systems Analyst

Santa Clara Valley Transportation Authority

Salary: $122,512.02 - $159,223.96 Annually

Job Type: Full-Time

Job Number: 25-CC-1314-1

Closing: 10/3/2025 11:59 PM Pacific

Location: CA 95134-1927, CA

Department: Technology

Division: Finance & Budget

Job Description

VTA's Technology Department is seeking an enthusiastic, team-player and customer-focused Senior Information Systems Analyst to join our team! This individual will provide Tier-3 technical assistance and leadership in helping establish a robust IT asset management and ticketing system to streamline the daily operations of a dynamic IT department.

What You'll Be Doing

Definition

Under direction, the Senior Information Systems Analyst leads and participates in the work of staff responsible for providing technical and analytical support to VTA computer information systems and computer servers.

Distinguishing Characteristics

This is the advanced journey level in the Information Systems Analyst series. Positions at this level are distinguished from other classes within the series by the level of responsibility assumed and the complexity of duties assigned. The Senior Information Systems Analyst performs project lead functions including assigning work, delegating assignments, and reviewing the work of others and keeping the supervisor updated.

Incumbents at this level perform the most difficult and responsible types of duties assigned to classes within this series including serving as a project lead over staff responsible for maintaining VTA's computer information systems and computer servers, researching and recommending new hardware and software components, and providing related support to the users. Incumbents at this level are fully trained in all procedures related to assigned area of responsibility.

This class is distinguished from the higher-level classifications of Information Systems Supervisor and Technology Infrastructure Supervisor in that the supervisory classifications are responsible for full supervisory activities over a major section in the Technology Department.

The Ideal Candidate

This role requires a proactive individual dedicated to maintaining excellent customer service through effective administering of the helpdesk phone line and ticketing system, while being responsible for procurement and various projects. The ideal candidate will act as a key liaison between the Helpdesk team and various other teams within the IT department and across the agency, facilitating issue resolution, supporting projects, and ensuring seamless collaboration.

Key Responsibilities:

• Utilize end-point management tools to administer and deploy software, updates, and IT assets across the organization.
• Oversee the helpdesk ticketing system, ensuring timely responses and resolutions to user issues while maintaining high customer service standards.
• Lead procurement processes for IT equipment and tools, collaborating with vendors and stakeholders to meet the department's needs.
• Provide project management support, including coordinating team efforts, tracking progress, and ensuring successful project delivery.
• Demonstrate strong leadership skills by mentoring team members, fostering collaboration, and promoting a customer-focused culture.
• Analyze the data on helpdesk phone line, as well as the ticketing system and provide monthly reports to management.

Additional responsibilities include maintaining technology equipment and contributing to the development of processes, procedures, and FAQs. Strong oral and written communication skills are essential for this role, enabling the ideal candidate to effectively engage with users, teammates, and stakeholders at all levels of the organization.

This position is an excellent opportunity for a detail-oriented professional who thrives in a fast-paced environment and is passionate about enhancing IT service delivery and operational efficiency.

About the Technology Department

VTA's Technology Department drives innovation and excellence, providing top-notch, cost-effective tech services and solutions. They support cutting-edge technology, including computers, CCTV, audio/visual systems, ERP, records management, communications, web applications, and enterprise infrastructure. The team plays a crucial role in integrating technology through strategic planning, training, and consulting while managing high-speed, reliable wired and wireless networks and secure information systems. The Program Management Office, Technology Working Group, and Technology Steering Committee ensure all new projects align with VTA's mission.

About VTA

The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all.

Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region.

VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express.

As the county's , VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit oriented development.

VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County.

As we continue to implement our , we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services.

For more information about our VTA Forward Plan, visit:

Family-Friendly Workplace Certification Program (FFWCP)

The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families.

Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance.

Essential Job Functions

Typical Tasks

• Leads and participates in the work of staff responsible for maintaining the VTA's computer servers and information systems;
• Performs basic project administration tasks such as coordinating work discussions, and/or schedules, and leading team meetings to discuss project issues;
• Consults with system users on systems problems and operational problems;
• Studies software, network and/or server traffic and performs capacity and growth planning;
• Analyzes Data Center network problems, operations, and configurations;
• Researches and recommends new hardware and software components;
• Maintains the security of VTA's computer systems;
• May administer one or more components such as user software, user hardware, Microsoft Office software (Windows 7 or greater), internet/intranet, or enterprise email system;
• Troubleshoots operational and maintenance problems;
• Prepares system requirements and computer system design specifications and works with outside vendors as needed;
• Installs computer hardware, software upgrades, and peripherals;
• Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one;
• Communicates project status, resolving project issues, problems, and changes;
• Reviews and evaluates work products, methods and procedures, and identifies and resolves problems;
• Performs administrative tasks such as paying bills and invoices, entering SAP requisitions, drafting memoranda, and leading major and minor procurements;
• Manages and leads projects using VTA personnel, consultants, and vendors, as needed;
• Maintains technical and functional competency in the applications utilized by the assigned department;
• May be required to monitors project expenditures, recommending adjustments as necessary;
• Performs related duties as required.

Minimum Qualifications

Employment Standards

Sufficient training, education, and experience maintaining computer information systems and computer servers to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in computer science or a related field, and four (4) years of responsible experience performing technical and analytical tasks in support of computer information systems and computer servers. (Additional applicable experience with technical and analytical tasks in support of computer information systems and computer servers substitutes for college on a year for year basis.)

Supplemental Information

Knowledge of:

• Operational characteristics of computer information systems and computer servers;
• Methods and techniques for troubleshooting a variety of information systems operations and maintenance problems and concerns;
• Principles and practices of maintaining information systems including thin client or virtual desk top solutions;
• Computer system security and information systems security practices;
• Techniques and methods of installing computer hardware and software;
• Advanced support of client software (MS - Office, Adobe products, email, and /or browsers, etc.);
• Advanced support and troubleshooting of personal computers, laptops, printers, monitors, AV equipment, multifunctional devices, and related peripheral equipment;
• Advanced support of tablet and/or related mobile computing devices;
• Project procurement process in the public sector;
• Methods and techniques for assessing the cost effectiveness of system enhancements and modifications;
• Work planning and project management techniques;
• Principles and practices of lead supervision and training.

Ability to:

• Lead and direct the work of subordinate personnel;
• Perform basic project administration activities in leading a cross functional team;
• Work closely with system users to assess problems, needs, and concerns;
• Perform the most difficult technical and analytical tasks in support of the VTA's servers, information systems, and computer servers;
• Multitask with a strong attention to detail and shift from one project to another when priorities change;
• Prepare and present comprehensive and clear reports and recommendations;
• Research and recommend new hardware and software components consistent with the needs of system users and the policies and priorities of the VTA;
• Analyze and assess cost effectiveness of system improvements and enhancements;
• Meet schedules and timelines;
• Organize, administer and create meeting agendas and notes for work units;
• Administer a helpdesk ticketing systems and desktop inventory system;
• Train customers, staff, and others, as needed;
• Prioritize complex and demanding workloads and team schedules;
• Work irregular hours, weekends, and holidays;
• Work on call (24/7/365);
• Keep current with changes within functional area, such as methods, practices, and technology;
• Organize work and manage time effectively;
• Establish and maintain cooperative working relationships with those contacted in the course of work.

General Application Instructions

Please read this job announcement in its entirety before applying. We recommend printing or saving a copy for future reference.

To be considered, applications must be submitted online through the Human Resources department by the posted deadline. If the job posting is listed as "continuous," we encourage you to apply as soon as possible, as the posting may close without prior notice. Once your application is submitted, you will receive an immediate email confirmation.

Important: Only online applications will be accepted for this recruitment. We do not accept paper applications, resumes, Job Interest Notification Cards, or incomplete/unsubmitted applications in place of a fully completed application.

Communication & Contact Information

All updates regarding your application-including notices for testing and interviews-will be sent via email. Be sure to select email as your preferred method of communication and maintain a valid, up-to-date email address. Applicants are also responsible for keeping their phone numbers and mailing addresses current in their online profiles.

Due to the high volume of applications, we are unable to provide individual updates. Please check your application status through your online account. For technical support, contact NEOGOV at , Monday through Friday, 8:00 AM - 5:00 PM (PST), excluding holidays.

Application Review & Processing

All current and prior relevant work experience-including experience with VTA-must be fully detailed in the Work Experience section of your application. Entries such as "see resume" are not acceptable. Incomplete or improperly completed applications may be rejected, even if you meet the minimum qualifications.

While you are welcome to upload a resume, it does not substitute for completing the online application in full. Be sure that your application accurately reflects the education and experience necessary for the position.

Applications are reviewed throughout the recruitment process to determine whether candidates meet the minimum qualifications. Meeting these minimums or advancing through any stage does not guarantee further consideration. Any misrepresentation or falsification of qualifications, experience, education, or training may result in disqualification and/or exclusion from future employment opportunities with VTA.

This classification is represented by Service Employees International Union (SEIU). Wages, hours, and other terms and conditions of employment are governed by the applicable collective bargaining agreement between VTA and the union.

Tentative Examinations:

Oral Panel: Week November 3, 2025 or November 10, 2025

Conditions of Employment

Final candidates must successfully complete a Livescan background check, reference checks, verification of education or certifications, and a criminal history review before appointment.

Eligibility List

The established Eligible List from this recruitment will be used to fill the current vacancies and additional vacancies that may occur. Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment.

Americans with Disabilities Act Accommodations

VTA is committed to providing reasonable accommodations to individuals with disabilities in the recruitment and examination process. To request an accommodation, please contact the Human Resources Department at or email at least five business days before the test.

Equal Employment Opportunity

VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.