Overview
On Site
USD 30.00 - 40.00 per hour
Full Time
Skills
Accountability
Exceed
SLA
Problem Solving
Conflict Resolution
ITIL
Network
Performance Metrics
Computer Hardware
Microsoft Windows
OS X
Microsoft Office
Microsoft Technologies
Skype
Microsoft Visio
Operating Systems
IOS Development
Android
Microsoft Operating Systems
Microsoft Windows CE
FOCUS
Computer Troubleshooting
Audiovisual
Mobile Devices
Printing
Operational Excellence
Root Cause Analysis
Change Management
Virtual Team
Multitasking
Supervision
Manufacturing
Office Administration
Warehouse
Printers
Laptop
Project Management
Customer Service
Communication
Technical Support
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics.
Demonstrate independent troubleshooting and decisive problem solving.
Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals.
Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses.
Provide on-call support required as needed.
Assist in assigned projects to drive operational and/or IT improvements.
Follow and promote defined ITIL procedures.
Provide basic support of network, server, security, and application infrastructure.
Perform root cause analysis to eliminate reoccurring incidents.
Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics.
Install technology hardware and software that fulfill user requests according to standards or requirements.
Perform other assigned operational duties.
JOB QUALIFICATIONS:
A minimum of 3-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.
Must have outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
Experience with PC Hardware troubleshooting.
Basic Audio-Visual Support
Experience with handheld scanners.
Experience supporting label, laser, and multifunction printing.
Broad technical IT knowledge and awareness of industry trends.
Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. Working in cross functional teams and the ability to work as part of a virtual team.
Ability to multitask and prioritize effectively.
Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
Ideal Candidate? An individual who has had manufacturing warehouse support experience, not just office support. This position will be 30% office and 70% warehouse. This individual will be working with label printers, mobile scanners as well as laptops and desk tops.They will be required to service equipment (desktops/scanners) within this facility. Computer refresh process would also be ideal.
Skills
Troubleshooting, Technical support, Project Lead
Additional Skills & Qualifications
Excellent customer service and communication skills and ability to thrive independently as the sole IT support person.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Olathe,KS.
Application Deadline
This position is anticipated to close on Jul 19, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Be empowered and accountable in providing advanced technical support and resolutions, at a 2nd level, to exceed end-user expectations per Service Level Agreement metrics.
Demonstrate independent troubleshooting and decisive problem solving.
Be proactive in leveraging internal and external resources to help achieve to resolve incidents and complete goals.
Provide immediate technical support and solutions for office environments, manufacturing facilities, and warehouses.
Provide on-call support required as needed.
Assist in assigned projects to drive operational and/or IT improvements.
Follow and promote defined ITIL procedures.
Provide basic support of network, server, security, and application infrastructure.
Perform root cause analysis to eliminate reoccurring incidents.
Execute defined IT software and hardware lifecycle processes including ordering, tracking, deployment within defined performance metrics.
Install technology hardware and software that fulfill user requests according to standards or requirements.
Perform other assigned operational duties.
JOB QUALIFICATIONS:
A minimum of 3-5 years work experience supporting Manufacturing and Office environments, specifically, a high level functional and technical working knowledge of Microsoft Windows Operating Systems, Apple OSX, Microsoft Office Suites and Microsoft Software (SharePoint, Skype/Teams, Visio). Mobile environment operating systems; Apple iOS. Android, Windows CE.
Must have outstanding and highly-professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
Experience with PC Hardware troubleshooting.
Basic Audio-Visual Support
Experience with handheld scanners.
Experience supporting label, laser, and multifunction printing.
Broad technical IT knowledge and awareness of industry trends.
Operational Excellence - Root Cause Analysis, process, risk reduction, security and controls, change management. Working in cross functional teams and the ability to work as part of a virtual team.
Ability to multitask and prioritize effectively.
Candidate must be a self-motivated problem solver operating with limited supervision to help achieve goals for a global team.
Ideal Candidate? An individual who has had manufacturing warehouse support experience, not just office support. This position will be 30% office and 70% warehouse. This individual will be working with label printers, mobile scanners as well as laptops and desk tops.They will be required to service equipment (desktops/scanners) within this facility. Computer refresh process would also be ideal.
Skills
Troubleshooting, Technical support, Project Lead
Additional Skills & Qualifications
Excellent customer service and communication skills and ability to thrive independently as the sole IT support person.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Olathe,KS.
Application Deadline
This position is anticipated to close on Jul 19, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.