Lead Business Analyst - (Telecom Domain Only)

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customers and drive them to a better future. We are looking for Lead Business Analyst Telecom Domain @Charlotte, NC (Onsite) opportunity with one of our clients.

Lead Business Analyst Telecom Domain
Charlotte, NC (5 Days Onsite - Locals Only)
12 Months Contract
10+ years of experience as a Business Analyst, with a primary focus on:

• Telecom solutions
• IVR systems
• Telecom back office operations
• Basic SQL skills
• Agile environments as a BA
• Strong communication and interpersonal skills
• Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery
• Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments

Responsibilities: -

• Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems
• Strong knowledge of IVR systems, telecom solutions, prompt engineering, and conversational AI platforms like Kore AI
• Proficiency in creating business documentation such as BRDs, functional specifications, and process flows
• Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems
• Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience
• Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications (exposure to LLM & ML will be an added advantage)
• Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals
• Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility
• Conduct user acceptance testing (UAT) and validate solutions to ensure they meet requirements, perform as expected, and provide an optimal customer experience
• Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations
• Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems
• Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication.
  
  
  If you find yourself suitable for this position, kindly send your updated resume and expected hourly rate to sugapriyan dot g at sensiple dot com

  Regards

  Sugapriyan G | Sensiple Inc.,

  sugapriyan dot g at sensiple dot com

  555 US Highway 1 S, Ste 330 Iselin, NJ 08830

  Sensiple, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to gender, race, colour, religion, sex, national origin, veteran or disability status.