VTC Support Specialist

  • ABERDEEN, MD
  • Posted 21 days ago | Updated 11 hours ago

Overview

On Site
USD 40,001.00 - 80,000.00 per year
Full Time

Skills

IT Service Management
Research
Biotechnology
Spectrum
Energy
Mechanical Engineering
Military
Computational Science
Photonics
Electronics
Science
Microsoft Windows
Research and Development
Real-time
Preventive Maintenance
Collaboration
User Guides
Computer Science
Videoconferencing
Microsoft
Computer Hardware
Network
Technical Support
Network Protocols
Audiovisual
Customer Service
VTC
Supervision
Communication
Organizational Skills
Attention To Detail
Management
Security Clearance
DoD
Security+
Customer Engagement
Cisco Certifications
GSEC
SSCP
Information Technology
Systems Engineering
FOCUS

Job Details

Job ID: 2507119

Location: ABERDEEN, MD, US

Date Posted: 2025-06-30

Category: Information Technology

Subcategory: Audio Visual Tech

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Top Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

SAIC is seeking a proven VTC Support Specialist to join the Army Research Laboratory (ARL) Information Technology (IT) Modernization program and support the full range of Enterprise IT services to ARL's research mission. Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security.

This position is contingent upon contract award expected summer/fall 2025. The work is to be performed at the customer site at Abderdeen Proving Ground (APG), MD.

ARL's unique research mission, highly mobile workforce, and geographical disbursement of its staff, requires an innovative approach in the delivery of IT services in fulfilling the organization's mission. ARL is the Army's corporate laboratory, within the Combat Capabilities Development Command (DEVCOM). It's diverse assortment of unique facilities and dedicated workforce make up the largest source of world-class integrated research and analysis in the US Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. Some of ARL's focus areas include Biological and Biotechnology Sciences, Electromagnetic Spectrum Sciences, Energy Sciences, Humans in Complex Systems, Mechanical Sciences, Military Information Sciences, Network/Cyber/Computational Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons Sciences. This position is your opportunity to utilize your skills and background as a Windows Systems Administrator and deliver support to the warfighting mission and cutting edge R&D for the US Army.

The Video Teleconferencing (VTC) Support Specialist will be responsible for ensuring smooth and reliable video conferencing experiences for our organization. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations.
  • Set up, configure, and maintain video teleconferencing systems and equipment
  • Provide real-time technical support for VTC sessions, resolving issues promptly
  • Troubleshoot hardware, software, and network connectivity problems
  • Manage and prioritize support tickets through IT ticketing systems
  • Conduct regular system checks and perform preventive maintenance
  • Train and assist users on VTC technologies and best practices
  • Collaborate with IT teams to optimize VTC infrastructure and performance
  • Document technical processes, solutions, and user guides


Non-remote (relocation incentive available)

Qualifications

EDUCATION AND EXPERIENCE:
  • Bachelor's degree in IT, Computer Science, or related field (preferred)
  • Five (5+) years of experience supporting VTC requirements
  • Proven experience (2+ years) in VTC support or related IT field
  • Knowledge of video teleconferencing systems such as Microsoft Teams
  • Troubleshooting skills for hardware, software, and network issues
  • Proficiency in managing IT support ticketing systems
  • Solid understanding of network protocols and connectivity
  • Experience with audio/visual equipment setup and maintenance
  • Outstanding customer service skills with the ability to explain technical concepts to non-technical users


DESIRED EXPERIENCE:
  • Relevant VTC certifications (e.g., Zoom Certified Professional, Cisco Certified Technician)
  • Experience working in a Department of Defense (DoD) environment
  • A problem solver and troubleshooter who thrives in resolving complex problems
  • Strong self-starter requiring minimal supervision
  • Excellent communication skills (written and oral) and interpersonal skills
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks


CLEARANCE REQUIREMENT:
  • Must have an active DoD Top Secret Clearance


CERTIFICATION REQUIREMENT:
  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)


Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About SAIC