Operations Project Manager

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

Operations Project Manager

Job Details

Must have: background in PM

Main Objective: pushing forward strategy, managing workflows, increase supply and demand, manage projects and helping get programs under way and making sure they are efficient

5-7 yrs experience

Expertise in excel and google suits, airtable, sql and salesforce required

Responsibilities

? Lead and coordinate operational projects, ensuring milestones, deliverables, and timelines are achieved.

? Organize and synthesize survey feedback, extracting actionable insights to drive operational and customer-focused improvements.

? Design, implement, and optimize workflows and business processes.

? Maintain clear communication and seamless collaboration between Account Managers, Business Operations, Analytics, and other cross-functional partners.

? Manage closing feedback loops with hosts, enhancing engagement and satisfaction.

? Ensure thorough documentation and integration of new processes into team workflows.

? Track and report on project progress, using metrics to inform adjustments.

? Support operational continuity by managing bug reporting and resolution post-deployment.

? Maintain transparent and accountable records of workflows, decisions, and outcomes.

Requirements & Skills

? 2-3+ years of direct project management or project coordination experience, ideally within business operations or analytics-focused environments.

? Bachelor s degree or equivalent required.

? Proven experience in driving operational projects from initiation to completion.

? Strong analytical skills: ability to synthesize data, identify trends, and create actionable recommendations.

? Exceptional organizational skills, including developing systems for time-sensitive work.

? Procient with Google Suite; experience with Airtable, SQL, Salesforce CRM, or similar tools is a plus.

? Expertise in Excel and Google Sheets.

? Ability to work in a fast-paced, deadline-driven setting.

? Excellent prioritization, multitasking, and time management skills.

? Strong communication and stakeholder management abilities.

? Collaborative and solution-focused mindset.

? Passion for hospitality and delivering world-class experiences and services to a global audience.

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