Overview
On Site
USD 50,000.00 - 57,000.00 per year
Full Time
Skills
Employment Authorization
Productivity
Auditing
Training
Technical Writing
User Guides
System Administration
Performance Metrics
Decision-making
IT Infrastructure
Policies and Procedures
IT Operations
Continuous Improvement
IT Service Management
Remote Support
FOCUS
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Collaboration
Attention To Detail
Management
IT Security
Regulatory Compliance
Job Details
Cognizant is seeking a Desktop Support Technician for a full-time opportunity in New York City, NY.
The salary range for this role is between $50,000 and $57,000 depending on the skills and experience of the candidate. Qualified candidates must have valid US work authorization. We are unable to offer visa sponsorship.
Applications will be accepted till 9/19/2025.
Responsibilities
Qualifications
The salary range for this role is between $50,000 and $57,000 depending on the skills and experience of the candidate. Qualified candidates must have valid US work authorization. We are unable to offer visa sponsorship.
Applications will be accepted till 9/19/2025.
Responsibilities
- Provide comprehensive support for end-user tools ensuring optimal performance and user satisfaction.
- Oversee the deployment and maintenance of Nexthink leveraging its capabilities to monitor and enhance system performance.
- Collaborate with cross-functional teams to identify and resolve technical issues by minimizing downtime and improving productivity.
- Implement best practices for desktop support ensuring a seamless experience for users in a hybrid work environment.
- Conduct regular system audits and updates to maintain security and compliance standards.
- Develop and deliver training sessions for users to maximize the utilization of end user tools.
- Analyze system data to identify trends and recommend improvements for enhanced efficiency.
- Assist in the development of technical documentation and user guides to support system operations.
- Coordinate with vendors and service providers to ensure timely resolution of technical issues.
- Monitor system performance metrics and provide reports to management for informed decision-making.
- Support the integration of new technologies and tools to enhance the overall IT infrastructure.
- Ensure adherence to company policies and procedures in all technical operations.
- Contribute to the continuous improvement of IT services aligning with the company's strategic goals.
Qualifications
- Demonstrate proficiency in Nexthink and desktop support with a focus on remote work environments.
- Possess strong analytical and problem-solving skills to effectively address technical challenges.
- Exhibit excellent communication skills to collaborate with team members and users.
- Show keen attention to detail in managing system updates and configurations.
- Have a proactive approach to learning and adapting to new technologies and tools.
- Display a customer-centric mindset prioritizing user satisfaction and experience.
- Maintain a strong understanding of IT security and compliance requirements.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.