Overview
On Site
$65
Full Time
Accepts corp to corp applications
Skills
Release
Service Request
ITSM Tools
jira dashboard
Job Details
Must Have Skills: Release, Service Request, ITSM Tools
Key Responsibilities
Request Intake & Validation
- Act as the single-entry point for all NPE requests from project/product delivery teams.
- Validate requests for completeness (scope, approvals, dependencies, timing).
- Provide effort/usage/cost estimates to stakeholders before committing resources.
- Categorize and route requests to the right owner (Environment Manager, Change Manager, Incident Manager).
Coordination & Communication
- Maintain dashboards/reports on request pipeline, SLA status, and upcoming allocations.
- Proactively communicate request progress, blockers, and approvals to requestors.
- Work with Environment Manager for demand forecasting and scheduling feasibility.
- Align with Incident Manager on access/service requests.
Required Skills & Experience
- 4 6 years in Release, Service Request, or Environment Coordination roles.
- Experience to create jira dashboard/different metrics.
- Familiarity with non-production environments and SDLC lifecycle.
- Strong experience with ticketing/ITSM tools (ServiceNow, Jira, Remedy).
- Ability to assess usage patterns and indicative cost implications of NPE requests.
- Strong communication and stakeholder management skills, with experience supporting delivery teams.
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