ServiceNow FSM Product Owner

RESPONSIBILITIES:
Kforce has a client that is seeking a ServiceNow FSM Product Owner in Armonk, NY.

Summary:
We are seeking an experienced ServiceNow FSM Product Owner to lead the strategy, design, and delivery of Field Service Management capabilities on the ServiceNow platform. In this role, you will partner with business stakeholders, field operations teams, and technical teams to define product vision, manage the product backlog, and deliver solutions that drive efficiency, customer satisfaction, and operational excellence.

Duties include:
* Define and own the product vision, roadmap, and backlog for ServiceNow Field Service Management (FSM)
* Gather, document, and prioritize business requirements from stakeholders across field operations, IT, and support teams
* Translate business requirements into detailed user stories, use cases, and acceptance criteria
* Serve as the primary point of contact for FSM development teams, providing direction, clarifications, and acceptance of completed work
* Conduct regular backlog grooming, sprint planning, reviews, and retrospectives as part of Agile development
* Ensure solutions align with ServiceNow best practices, platform standards, and enterprise architecture
* Partner with UX/UI teams to ensure a seamless and user-friendly field service experience
* Monitor and report on key performance indicators (KPIs) such as SLA adherence, technician utilization, and first-time fix rate
* Stay current on new ServiceNow FSM capabilities and recommend enhancements or new features accordingly
* Drive user adoption through training, communication, and post-implementation support

REQUIREMENTS:
* 7-5 years of experience in a Product Owner or similar role within an Agile environment
* 5+ years of hands-on experience with ServiceNow Field Service Management (FSM)
* Strong understanding of field service operations, workflows, and best practices
* Proven experience writing user stories, prioritizing backlogs, and delivering scalable enterprise solutions
* Excellent communication and stakeholder management skills
* Familiarity with ServiceNow platform architecture, integrations, and CMDB
* Ability to work cross-functionally with business, development, and QA teams

Preferred Qualifications:
* ServiceNow Certified System Administrator (CSA) and/or FSM Micro-Certification
* Experience with mobile workforce enablement and scheduling optimization

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.