Overview
On Site
Full Time
Skills
Broadband
Video
Social Media
Innovation
Cloud Computing
Performance Management
Process Optimization
Regulatory Compliance
Process Improvement
Performance Metrics
Productivity
Continuous Improvement
Service Delivery
Reporting
Root Cause Analysis
Disaster Recovery
Migration
Filing
Electronics
Telecommunications
Supervision
IT Management
Vulnerability Management
Leadership
Communication
Articulate
Analytical Skill
Problem Solving
Conflict Resolution
ROOT
Mainframe
Collaboration
Management
FOCUS
z/OS
RACF
CICS
Storage
Computer Hardware
IT Service Management
ServiceNow
IT Security
Cyber Security
ISO 9000
System Monitoring
Performance Analysis
Ansible
Terraform
Progress Chef
Cloud Management
Recruiting
Job Details
Job Description
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are seeking a highly experienced and motivated Senior Director of Mainframe to lead our Mainframe teams in a fast-paced and dynamic environment in the Infrastructure Management Division under the City of New York Office of Technology and Innovation organization. The ideal candidate will have a proven track record of success in managing and optimizing Mainframe team for large-scale enterprise environments. They will also have a deep understanding of cloud technologies and the ability to leverage these technologies to deliver innovative and cost-effective solutions.
Responsibilities will include:
- Play a key role in driving the success of IM strategic initiatives within OTIs broader organizational goals, specifically for the Mainframe group.
- Provide strong leadership to the Mainframe team, ensuring clear communication, goal setting, and performance management.
- Ensure all projects are accurately tracked in the organizations system of record, maintaining up-to-date progress and adherence to committed timelines.
- Conduct monthly reviews of Mainframe group assignments related to incidents and open requests, ensuring timely resolution.
- Identify opportunities for process optimization and efficiency improvements, leading initiatives to implement enhancements within the Mainframe team.
- Manage relationships with external vendors and service providers to ensure high-quality service delivery and compliance with contractual obligations.
- Review and approve all Mainframe group procurements to ensure alignment with operational needs and budgetary constraints.
- Assess and mitigate risks associated with Mainframe operations, including security vulnerabilities, compliance requirements, and technology dependencies.
- Collaborate with internal stakeholders, including IT leadership and business units, to ensure Mainframe services meet their needs and strategic objectives.
- Produce detailed and meaningful weekly reports on Mainframe group initiatives and project progress.
- Stay informed on industry IT trends and recommend system and process improvements for the Mainframe group.
- Develop performance metrics to measure team productivity and efficiency, driving continuous improvement.
- Foster collaboration between engineering and operational teams to enhance Mainframe service delivery.
- Monitor consultant and contractor performance, completing annual vendor rating reports to assess service quality.
- Serve as the first responder to significant outages, actively participating in incident resolution and reporting to upper management.
- Oversee Root Cause Analysis (RCA) sign-off for incidents and ensure permanent fixes are implemented.
- Lead and oversee special projects and initiatives, including the Mainframe Disaster Recovery (DR) migration from the Sterling Forest Data Center, ensuring a seamless transition and continuity of critical services.
- Oversee special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at:
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to www.cityjobs/jobs/search and search for Job ID #735481
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.
OTI participates in E-Verify
TELECOMMUNICATION MANAGER - 82984
Minimum Qualifications
1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.
Preferred Skills
The preferred candidate should possess the following: - 5+ years of experience in IT management, with a focus on Mainframe team services delivery and vulnerability management. - Strong leadership and management skills, with the ability to effectively lead and motivate a team, delegate tasks, and resolve conflicts. - Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders and present information clearly and persuasively. - Strong analytical and problem-solving skills, with the ability to identify root causes of issues, develop solutions, and make informed decisions. - Ability to think strategically and develop long-term plans and goals for Mainframe operations, in alignment with organizational objectives. - Proven ability to collaborate effectively with cross-functional teams and build positive relationships with internal and external stakeholders. - Experience leading change initiatives and managing organizational transitions, with a focus on minimizing disruption and maximizing efficiency. - Experience with technologies such as z/OS/RACF/CICS/storage/hardware (z/16 and z/14, etc.) - Experience with IT service management (ITSM) tools and technologies, such as ServiceNow. - Experience with IT security best practices, such as NIST Cybersecurity Framework or ISO/IEC 27001. - Experience with IT system monitoring and performance analysis tools and technologies. - Experience with automation tools and technologies, such as Ansible, Terraform, or Chef is a plus. - Experience with hybrid cloud management platforms is a plus.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are seeking a highly experienced and motivated Senior Director of Mainframe to lead our Mainframe teams in a fast-paced and dynamic environment in the Infrastructure Management Division under the City of New York Office of Technology and Innovation organization. The ideal candidate will have a proven track record of success in managing and optimizing Mainframe team for large-scale enterprise environments. They will also have a deep understanding of cloud technologies and the ability to leverage these technologies to deliver innovative and cost-effective solutions.
Responsibilities will include:
- Play a key role in driving the success of IM strategic initiatives within OTIs broader organizational goals, specifically for the Mainframe group.
- Provide strong leadership to the Mainframe team, ensuring clear communication, goal setting, and performance management.
- Ensure all projects are accurately tracked in the organizations system of record, maintaining up-to-date progress and adherence to committed timelines.
- Conduct monthly reviews of Mainframe group assignments related to incidents and open requests, ensuring timely resolution.
- Identify opportunities for process optimization and efficiency improvements, leading initiatives to implement enhancements within the Mainframe team.
- Manage relationships with external vendors and service providers to ensure high-quality service delivery and compliance with contractual obligations.
- Review and approve all Mainframe group procurements to ensure alignment with operational needs and budgetary constraints.
- Assess and mitigate risks associated with Mainframe operations, including security vulnerabilities, compliance requirements, and technology dependencies.
- Collaborate with internal stakeholders, including IT leadership and business units, to ensure Mainframe services meet their needs and strategic objectives.
- Produce detailed and meaningful weekly reports on Mainframe group initiatives and project progress.
- Stay informed on industry IT trends and recommend system and process improvements for the Mainframe group.
- Develop performance metrics to measure team productivity and efficiency, driving continuous improvement.
- Foster collaboration between engineering and operational teams to enhance Mainframe service delivery.
- Monitor consultant and contractor performance, completing annual vendor rating reports to assess service quality.
- Serve as the first responder to significant outages, actively participating in incident resolution and reporting to upper management.
- Oversee Root Cause Analysis (RCA) sign-off for incidents and ensure permanent fixes are implemented.
- Lead and oversee special projects and initiatives, including the Mainframe Disaster Recovery (DR) migration from the Sterling Forest Data Center, ensuring a seamless transition and continuity of critical services.
- Oversee special projects and initiatives as assigned.
HOURS/SHIFT
Day - Due to the necessary management duties of this position in a 24/7 operation, the candidate may be required to be on call and work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at:
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to www.cityjobs/jobs/search and search for Job ID #735481
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.
OTI participates in E-Verify
TELECOMMUNICATION MANAGER - 82984
Minimum Qualifications
1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.
Preferred Skills
The preferred candidate should possess the following: - 5+ years of experience in IT management, with a focus on Mainframe team services delivery and vulnerability management. - Strong leadership and management skills, with the ability to effectively lead and motivate a team, delegate tasks, and resolve conflicts. - Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders and present information clearly and persuasively. - Strong analytical and problem-solving skills, with the ability to identify root causes of issues, develop solutions, and make informed decisions. - Ability to think strategically and develop long-term plans and goals for Mainframe operations, in alignment with organizational objectives. - Proven ability to collaborate effectively with cross-functional teams and build positive relationships with internal and external stakeholders. - Experience leading change initiatives and managing organizational transitions, with a focus on minimizing disruption and maximizing efficiency. - Experience with technologies such as z/OS/RACF/CICS/storage/hardware (z/16 and z/14, etc.) - Experience with IT service management (ITSM) tools and technologies, such as ServiceNow. - Experience with IT security best practices, such as NIST Cybersecurity Framework or ISO/IEC 27001. - Experience with IT system monitoring and performance analysis tools and technologies. - Experience with automation tools and technologies, such as Ansible, Terraform, or Chef is a plus. - Experience with hybrid cloud management platforms is a plus.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ;br>
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.