Technical Support Engineer ServiceNow Job in San Diego, CA, Santa Clara, CA, or Kirkland, WA. If you're available and keen on the position, kindly forward your updated resume and contact details promptly to expedite the process and secure your opportunity ahead of potential competition. Job Title: Technical Support Engineer ServiceNow Location: Santa Clara, CA / San Diego, CA or Kirkland, WA. Duration: 12 Months Contract.
Provides technical support to field engineers, technicians, and product
support personnel who are diagnosing, troubleshooting, repairing and debugging complex
electro/mechanical equipment, computer systems, complex software, or networked and/or wireless
systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer s problem cannot be resolved directly by first-level resources.
Skills*
Knowledge of Servicenow platform is must: Certification in System admin and Developer is big plus Strong troubleshooting skills
Should be able to read and debug code
Education*
Bachelors in computer science or information technology