IT Support Specialist

  • Conshohocken, PA, PA
  • Posted 1 day ago | Updated 3 hours ago

Overview

On Site
$35 - $35 per hour
Accepts corp to corp applications
Contract - W2

Skills

IT Support Specialist

Job Details




A pharma company in the Greater Philadelphia area is actively seeking a new IT Support Specialist to join its growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments.


About the Opportunity:




  • Schedule: Monday to Friday




  • Hours: 8am to 5pm




  • Setting: Onsite




Responsibilities:




  • Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems




  • Set up, configure, and maintain desktops, laptops, and mobile devices




  • Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive




  • Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals




  • Accurately document incidents, troubleshooting processes, and resolutions




  • Support onboarding and offboarding processes: account setup, device preparation, and user orientation




Qualifications:




  • 3+ years of IT support experience in mixed Apple and Windows environments.




  • Technical proficiency with macOS (Ventura, Sonoma), including Apple M-series hardware




  • Experience with iOS configuration and support, including Apple ID/iCloud setup




  • Windows 11 expertise with knowledge of imaging and end-user environment management




  • Strong working knowledge of Microsoft 365 (especially Exchange Online and Teams)




  • Experience with Azure Active Directory / Entra ID




  • Previous experience with Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)




  • Experience with Conference room AV and office printer management




  • Familiarity with endpoint security best practices, including: FileVault; BitLocker; Antivirus solutions and, Multi-factor authentication (MFA) configuration




Desired Skills:




  • Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP




  • Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow




Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.