| | | This person will come in and administer and create Laserfiche documents for the client. The client has an existing online client portal that users can find the forms...they now want to engage Laserfiche to allow documents to be completed and signed through Laserfiche.
This will include utilizing Adobe to be able to sign documents within Laserfiche.
This resource will be creating the forms and doing development, but also some administration of the software/tool.
MANAGER JOB DESCRIPTION: The incumbent in this position is responsible for providing primary technical expertise for the Enterprise Content Management system deployment, maintenance and support. This position coordinates and implements technology in support of the ECM system and enhances all associated business operational needs of the Client. The ECM System Administrator is responsible for maintaining a deep understanding of the organization s business functions and processes and adapting well-planned and coherent solutions Client wide. This position reports to the ERP and System Integrations Manager and is an exempt position.
ILLUSTRATIVE TASKS The listed duties are only illustrative and are not intended to describe every function that may be performed by this position. The omission of specific statements does not preclude management from assigning specific duties not listed, if such duties are a logical assignment to the position. - Overseas day-to-day operations of the ECM system and other related systems.
- Manages and coordinates system upgrades and improvements to maintain stability and supportability. Collaborate with IT management in developing long-range plans for the ECM systems development and system enhancements.
- Proactively reviews system events and monitoring data and takes corrective action to achieve a highly available and efficient environment.
- Troubleshoots, analyzes and resolves system incidents. Interfaces with development teams to correct environmental faults and ensure customizations are adapted with minimal difficulty.
- Performs code and data migrations between system environments, ensuring and maintaining code control and compliance policies.
- Serves as a security expert for the ECM solution and owns responsibility for managing application interfaces and system access processes. Consistently maintains superior data protection methodologies and practices.
- Participate in execution of enterprise records retention initiatives.
- Contributes revisions and additions to systems configuration procedures and practices. Develops and maintains appropriate documentation system.
ECM SYSTEMS ADMINISTRATOR: - Creates and develops customized workflows and jobs, as needed.
- Repairs and recovers ECM systems through identifying failure causes and leveraging available tools.
- Assists with financial audit requests.
- Serves in a Tier-2 support role within the Information Technology support structure. Adheres to established support and escalation procedures and maintains in-depth incident and resolution documentation.
- Demonstrates a high level of service and accountability in the process of resolving requests, supporting daily operations and meeting customer needs.
- Maintains high awareness and execution of industry security practices. Preserves confidentiality with regard to information being processed, stored, or accessed. Ensures systems and security adhere to best practices and to established IT policies and procedures.
- Establishes technical credibility and provides leadership to junior support staff.
- Attends and participates in staff meetings and other activities and events as requested.
- Must be available for emergency support responsibilities 24/7.
- Performs additional related duties, as required.
KNOWLEDGE, SKILLS & ABILITIES - Advanced knowledge of Laserfiche Enterprise Content Management System.
- Demonstrate strong abilities in workflow process design.
- Demonstrate thorough understanding of ECM repository design and records management practices.
ECM SYSTEMS ADMINISTRATOR - Demonstrate understanding of Microsoft SQL Server technologies.
- Basic knowledge of HTML and CSS to support ECM form design.
- Basic programming skills, specifically, JavaScript and .NET
- Demonstrate thorough understanding of project management methodologies.
- Basic understanding of network topologies and operation.
- Basic understanding of virtualization technologies.
- Demonstrate strong organizational skills.
- Demonstrate excellent time management skills and knowledge.
- Ability to work under strict deadlines, as well as multi-task and prioritize multiple projects.
- Ability to work independently with little supervision.
- Ability to work well with a team.
- High level of motivation, initiative and responsibility.
- Ability to serve the public and fellow employees with honesty and integrity.
- Ability to establish and maintain effective working relationships with the general public, co-workers, and Clients.
MINIMUM QUALIFICATIONS
Bachelor s Degree in Information Systems or related field is required. A minimum of three (3) years of experience working in an IT systems administration role with focus on enterprise content management solutions is required. Laserfiche support experience is required. Knowledge in relational database management systems is required. Prior experience managing and executing enterprise level technology projects is preferred. Possession of a valid Florida Driver s License is required. Demonstrate excellent organizational and interpersonal skills. Demonstrate Excellent English written and oral communication skills. Ability to travel to all 6 work loctions and work a flexible work schedule including evenings, weekends and holidays. Best Regards, Hruthik |