Overview
On Site
USD 45.00 per hour
Full Time
Skills
Recruiting
Regression Analysis
Clustering
User Experience
Survey Design
Analytics
Qualtrics
Microsoft Excel
Microsoft PowerPoint
Statistics
SAS
R
Python
Management
Telecommunications
Data Analysis
Analytical Skill
Partnership
Collaboration
Communication
Presentations
Market Research
Marketing
Customer Experience
Research
Design Thinking
Quantitative Research
Job Details
Date Posted: 10/01/2025
Hiring Organization: Rose International
Position Number: 489353
Industry: Telecommunications
Job Title: User Experience (UX) Researcher - Customer Insights & Analytics
Job Location: Bothell, WA, USA, 98011
Work Model: Onsite
Shift: Standard business hours.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 39
Min Hourly Rate($): 45.00
Max Hourly Rate($): 60.00
Must Have Skills/Attributes: Analytics, Design, Marketing, Python, R, SAS, UX Research
Experience Desired: Designing and analyzing CX surveys in Qualtrics XM (8+ yrs); Statistical techniques (regression, clustering, conjoint, etc.) using SAS, R, or Python (8+ yrs); Telecom or subscription industries (5+ yrs)
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
***Only qualified UX Researcher - Customer Insights & Analytics candidates located near Atlanta, GA, to be considered due to the position requiring an onsite presence***
Required Qualifications:
Skilled in CX Survey Design and CX Analytics.
Expert experience in Qualtrics XM, Microsoft Office Excel, and PowerPoint.
Experience with multivariate statistics and statistical tools like SAS, R, Python, etc.
Direct experience in telecom customer-level purchase/behavioral data analysis is highly desirable.
Must be a self-starter with excellent analytic skills and proof of individual contribution to successes.
Must be able to work in a collaborative partnership with support resources within the Consumer Insights group.
Strong desire to work with a client-centric mantra and have the ability to generate rapport and credibility with the client.
Excellent communication and presentation skills are mandatory.
Role:
Primary market research experience in support of consumer marketing.
Responsibilities:
Gather customer data to ensure a clear and current view of the production customer experience and its associated friction points.
Use a multi-faceted research approach to gather formative data using qualitative, quantitative, and competitive data.
Leverage available metrics to monitor the health of the customer experience and keep the team and business informed.
Evaluate experiences created within the team and outside to ensure they align with the defined strategies.
Roll data points up into compelling Point-of-view documents and communicate learnings to key partners, including designers, strategists, researchers, and product owners.
Employ online research tools, design thinking methods, and quantitative research methods.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 489353
Industry: Telecommunications
Job Title: User Experience (UX) Researcher - Customer Insights & Analytics
Job Location: Bothell, WA, USA, 98011
Work Model: Onsite
Shift: Standard business hours.
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 39
Min Hourly Rate($): 45.00
Max Hourly Rate($): 60.00
Must Have Skills/Attributes: Analytics, Design, Marketing, Python, R, SAS, UX Research
Experience Desired: Designing and analyzing CX surveys in Qualtrics XM (8+ yrs); Statistical techniques (regression, clustering, conjoint, etc.) using SAS, R, or Python (8+ yrs); Telecom or subscription industries (5+ yrs)
Preferred Education: Bachelor's Degree
**C2C is not available**
Job Description
***Only qualified UX Researcher - Customer Insights & Analytics candidates located near Atlanta, GA, to be considered due to the position requiring an onsite presence***
Required Qualifications:
Skilled in CX Survey Design and CX Analytics.
Expert experience in Qualtrics XM, Microsoft Office Excel, and PowerPoint.
Experience with multivariate statistics and statistical tools like SAS, R, Python, etc.
Direct experience in telecom customer-level purchase/behavioral data analysis is highly desirable.
Must be a self-starter with excellent analytic skills and proof of individual contribution to successes.
Must be able to work in a collaborative partnership with support resources within the Consumer Insights group.
Strong desire to work with a client-centric mantra and have the ability to generate rapport and credibility with the client.
Excellent communication and presentation skills are mandatory.
Role:
Primary market research experience in support of consumer marketing.
Responsibilities:
Gather customer data to ensure a clear and current view of the production customer experience and its associated friction points.
Use a multi-faceted research approach to gather formative data using qualitative, quantitative, and competitive data.
Leverage available metrics to monitor the health of the customer experience and keep the team and business informed.
Evaluate experiences created within the team and outside to ensure they align with the defined strategies.
Roll data points up into compelling Point-of-view documents and communicate learnings to key partners, including designers, strategists, researchers, and product owners.
Employ online research tools, design thinking methods, and quantitative research methods.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.