System Administrator

Overview

On Site
45
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Computer Hardware
Active Directory
Asset Management
Collaboration
Customer Service
Management
Microsoft Windows
Onboarding
Organizational Skills
ProVision
Process Improvement
Provisioning
Remote Support
Shipping
Testing
Tier 3
Training

Job Details

Short Summary:

  • This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis.

 

Job description:

  • We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.   
  • System Admin Mid-Level Contractor Duties – EEM Support
  • Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
  • Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
  • Experienced in imaging and provisioning new equipment hardware & provide to customer
  • Experienced in supporting mobile devices
  • Experienced with supporting Apple devices
  • Use strong organizational skills to track onboarding & shipping activities based on customer requests.
  • Follow asset management processes to ensure proper customer billing
  • Document work activities in ServiceNow
  • Testing Intune processes for Tier 3 team & providing feedback
  • Test upgrades and software changes
  • Install software following security & internal processes
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & knowledge base
  • Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed

 

Skill

Required / Desired

Amount

of Experience

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Required

3

Years

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Required

3

Years

Image or provision new equipment hardware & provide to customer

Required

3

Years

Experienced in supporting mobile devices

Required

3

Years

Experienced with supporting Apple devices

Required

3

Years

Use strong organizational skills to track onboarding & shipping activities based on customer requests

Required

3

Years

Document work activities in ServiceNow

Required

 

 

Testing Intune processes for Tier 3 team & providing feedback

Required

3

Years

Test upgrades and software changes; Install software following security & internal processes

Required

3

Years

Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base

Required

3

Years

Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust

Required

2

Years

Work with vendors on warranty cases Collaborate with internal teams on technical issues

Required

 

 

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