Technical Lead - Workforce Management Systems (UKGPro WFM, Security)

  • Mississauga, ON
  • Posted 13 hours ago | Updated 13 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

UKGPro WFM (Dimensions)
Timekeeping
Advanced Scheduling
Absence Management
ServiceNow
security administration
access control
incident response
system troubleshooting
patch management
stakeholder communication

Job Details

Job Title: Technical Lead - Workforce Management Systems (UKGPro WFM, Security)
 Location: Mississauga, ON (Hybrid)
 Duration/Term: Long-Term Contract


Job Summary:

We are seeking a system administrator to provide technical support and production administration for UKGPro WFM (Dimensions), the timekeeping and staff scheduling system for two newly acquired hospitals. The ideal candidate will have hands-on experience with UKGPro WFM (Dimensions), ServiceNow incident management, and a strong background in configuration maintenance, integrations, security administration, and process documentation.


Key Responsibilities:

Technical Support (90%)

  • Maintain system configurations and implement approved changes in non-production environments.
  • Troubleshoot, modify, and maintain integrations between UKGPro WFM and third-party systems.
  • Support and monitor existing configurations and change requests.
  • Manage and configure physical timeclock devices, mobile applications, and kiosks.
  • Monitor the ServiceNow assignment group, ensuring timely resolution of incidents and requests per SLAs.
  • Administer user profiles, permissions, and security roles within UKGPro WFM.
  • Assist resources with Timekeeping, Advanced Scheduling, and Absence Management configuration.
  • Perform regular security audits, ensuring compliance with access controls and segregation of duties.
  • Document standard operating procedures (SOPs) for technical workflows.
  • Provide training and mentorship to additional personnel as needed.

Change and Release Support (10%)

  • Coordinate software release efforts from non-production to production environments, ensuring vendor-hosted systems comply with standards.
  • Validate ServiceNow Ticket Migration Readiness, ensuring approved changes conform to release control procedures.
  • Apply security patches and implement a patch management process for vulnerabilities.
  • Update ServiceNow Ticket Migration Status and provide release notes to stakeholders.
  • Attend Change Advisory Board meetings, informing relevant teams about change tickets that may affect other applications.


Skills & Qualifications:

  • 5+ years of experience in UKGPro WFM (Dimensions) administration, implementation, and technical support.
  • Strong expertise in UKGPro WFM (Dimensions), with specialization in Timekeeping and Scheduling modules.
  • Hands-on experience with ServiceNow incident management and troubleshooting system configurations.
  • Knowledge of security technologies, access control measures, and incident response strategies.
  • Excellent analytical and problem-solving skills, with a focus on identifying and addressing vulnerabilities.
  • Strong communication and interpersonal skills, with the ability to engage technical and non-technical personnel.
  • Self-motivated and capable of working independently and within a team environment.
  • Experience in healthcare or higher education environments (preferred).


Key Skills: UKGPro WFM (Dimensions), Timekeeping, Advanced Scheduling, Absence Management, ServiceNow, security administration, access control, incident response, system troubleshooting, patch management, stakeholder communication


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