Overview
Skills
Job Details
Entry Level Technical Support - Tier 1
Onsite working in Kansas City, MO - NOT a remote position
Permanent/ Direct Hire
Yearly base salary starting at 40K
We are looking for a computer enthusiasts who looking for career growth in the IT space working with an exciting company! This is a great opportunity to work with a great team in a professional environment.
Experience Required:
-Basic IT knowledge
-1 year of experience in a technical/helpdesk or similar role (preferred)
-Excellent Customer Service skills
Job Responsibilities:
-Answering, evaluating, and prioritizing incoming calls, emails, and ticket requests.
-Guiding users through diagnostic procedures to determine the root cause of issues.
-Managing all employee logins, approvals, emails, and general access provisions.
-Logging, tracking calls and maintaining accurate service records utilizing company ticketing system.
-Communicating and interfacing with escalation teams to ensure prompt resolution of issues.
-Enthusiastic about changing technology trends.
Education:
-High School Diploma
If interested, email your resume to