Principal, Vendor Management

***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

Responsibilities:

• Serve as the primary relationship owner for assigned vendors ensuring performance, service delivery and contractual obligations are consistently met.
• Establish and maintain positive strategic and operational relationships (in collaboration with VMO) with vendors, vendor relationship managers and engagement managers through consistent vendor management, regular communication and interaction to provide for monitoring and vendor deliverables and obligations.
• Plan, lead and facilitate governance meetings (i.e., Quarterly Business Reviews, executive meetings), ensure clear outcomes, accountability, and follow through.
• Partner with global service providers and professional services vendors to drive successful project delivery, innovation and continuous improvement.
• Collaborate with business stakeholders at all levels internally, including c-suite, finance, risk, compliance, procurement and vendor relationship managers to align vendor performance with enterprise goals throughout the vendor lifecycle.
• Ensure vendors meet or exceed their defined service agreements, obligations, and other key performance indicators and relationship objectives and continue to meet evolving business needs and priorities such that company maximizes the value of its vendor contracts.
• Collaborate with VMO team members to promote continual improvement of VM policies, standards and procedures, and sharing knowledge and best practices with respect to all vendor relationships.
• Support, analyze, and assist in audit requests related to scope of VMO.
• Escalate and resolve complex vendor related issues, leveraging influence and leadership to drive outcomes. Ensure a tracker is maintained for any issues and dependencies.
• Develop and manage vendor scorecards and/or reporting for Director and senior leadership.
• Collaborate with vendors to create and execute action plans addressing client satisfaction (CSAT)results. Mentor junior members of the VMO team.
• Travel to vendor meetings and conferences, as required when within budget.

Qualifications:

• Bachelor s Degree equivalent required; Supply Chain Management or Project Management preferred. (Master s preferred)
• Certification in project management, procurement, or supplier management such as SRM, COP, PMP, CPSM, CSMP, CSCP, or CPSD..
• 8+ yrs. experience in vendor management, strategic sourcing, or related field with significant exposure to strategic and professional services vendors.
• Demonstrated experience creating value from collaborative relationship management with strategic partners.
• Proven ability to plan and lead vendor governance meetings.
• Understanding of contractual, commercial, and operational working relationships with global service providers, specific to technology, professional services, contingent labor vendors and system integrators.
• Proficiency in analyzing data, assessing vendor performance, and identifying cost-saving opportunities is crucial.
• Strong ability to identify, track, resolve and report issues with vendors and stakeholders.
• Proficiency in MS Office, SharePoint, Vendor Governance tools such as Sirion, ERP tools such as Oracle Fusion, and Contract Lifecycle Management tools such as iCertis.