Overview
On Site
$18 - $18
Contract - W2
Contract - 12 Month(s)
Skills
Service Desk
Customer Service
Troubleshooting
Job Details
Title : Service Desk
Location : Cary NC/Onsite
Rate : $18/hr on W2
JD:
- Acting as a first point of contact for users and customers.
- Identifying and diagnosing issues and problems.
- Categorizing and recording queries
- Providing solutions to issues.
- Advising users on the appropriate course of action.
- Monitoring issues from start to resolution.
- Escalating unresolved problems to a higher level of support, if needed.
- Providing essential online security advice and support.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.
- Logging issues and resolutions, tracking trends, and sharing insights with developers and product leaders.
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