Overview
On Site
$70,000 - $90,000
Full Time
Skills
Cisco Unified Communication Manager (CUCM)
SD-WAN technologies.
VoIP protocols (PSTN
SIP
SCCP
DID
RTP)
Job Details
Job Description:
- Provide onsite voice and collaboration support for headquarters users.
- Deliver remote support for stores, distribution centers, store endpoints, and users.
- Perform service management functions, including Incident, Service Request, Change, and Problem Management.
- Configure, implement, and troubleshoot Data Center, Cloud Voice, and Collaboration Services systems and components.
Competencies: IT_IS_CNS_Voice Network_Cisco
Experience (Years): 4 6
Essential Skills:
- Proven experience in Enterprise and Cloud Cisco Unified Communication Manager (CUCM) administration, Cisco SME, Unity Connection, and NetCloud CradlePoint administration.
- Expertise in designing, implementing, and managing Cisco IP Telephony and CUCM Cloud solutions.
- Strong hands-on experience in Cisco Unified Communication Manager Cloud and Webex administration, including call routing, user management, and conferencing services.
- Proficiency in Cisco Session Manager and Unity Connection administration.
- Experience in managing CradlePoints through the NetCloud platform.
- Strong communication and problem-solving skills, with the ability to work effectively under pressure.
- Practical experience in WAN troubleshooting, traditional and VoIP protocols (PSTN, SIP, SCCP, DID, RTP), and SD-WAN technologies.
- Retail and distribution domain experience is preferred.
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