Overview
On Site
USD 27.71 - 32.09 per hour
Full Time
Skills
Remote Support
IT Infrastructure
SAP BASIS
Service Management
Communication
Technical Support
Root Cause Analysis
Knowledge Base
Onboarding
Management
Mobile Devices
Laptop
User Administration
Videoconferencing
Active Directory
Computer Hardware
Microsoft Windows
Disk Imaging
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
General Tasks
Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.
IT Infrastructure support via remote control, telephone, and deskside support
Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking
Support international offices with equivalent services
Participation in an On-Call rota for out of hours and holiday support
Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution
End to end ownership of all IT tickets including being responsible for all communication and the technical resolution
Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm
Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.
Manage all end user administration for onboarding/offboarding requests etc
Participate in time sensitive Projects either individual or as part of a Team.
Communicate upcoming Firm-wide IT initiatives to user population.
Management and support of mobile devices, laptops, remote working, user administration
Monitoring and Support of Firm Events (internally and externally)
Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
General Tasks
Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.
IT Infrastructure support via remote control, telephone, and deskside support
Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking
Support international offices with equivalent services
Participation in an On-Call rota for out of hours and holiday support
Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution
End to end ownership of all IT tickets including being responsible for all communication and the technical resolution
Follow the escalation process to ensure a consistent and professional IT support service is offered to the firm
Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.
Manage all end user administration for onboarding/offboarding requests etc
Participate in time sensitive Projects either individual or as part of a Team.
Communicate upcoming Firm-wide IT initiatives to user population.
Management and support of mobile devices, laptops, remote working, user administration
Monitoring and Support of Firm Events (internally and externally)
Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
Requirements
PC Desktop - Workstation, Active Directory, Desktop Hardware, MS Windows 10, Desktop Imaging
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.