Overview
On Site
USD 15.00 - 17.00 per hour
Full Time
Skills
UPS
Issue Tracking
Collaboration
Customer Service
Communication
Computer Hardware
Network
Management
Attention To Detail
Adaptability
Help Desk
Call Center
Computer Networking
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this Contract-to-hire position, you will be the first point of contact for customers, providing exceptional support and resolving technical issues with attention to detail and efficiency. This role offers an excellent opportunity to enhance your technical and customer service skills in a dynamic, team-oriented environment.
Responsibilities:
Respond promptly to inbound customer calls, delivering a courteous and detail-oriented experience.
Diagnose and troubleshoot basic technical issues using standardized processes.
Escalate unresolved or complex issues to specialized support teams, ensuring all relevant details are documented.
Maintain a customer-focused approach, demonstrating empathy, patience, and timely follow-ups.
Accurately log all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Collaborate with internal teams to ensure seamless communication and resolution of escalated issues.
Requirements
Strong customer service skills with excellent communication and interpersonal abilities.
Basic understanding of technical troubleshooting, including hardware, software, and network principles.
Proven ability to assess and resolve problems or escalate them when necessary.
High attention to detail with the ability to document and track tasks efficiently.
Ability to work effectively in a team environment while managing individual responsibilities.
Detail-oriented and adaptable demeanor, especially in high-pressure situations.
Previous experience in a customer support, helpdesk, or call center role is preferred.
Familiarity with ticketing systems and basic networking concepts is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Technical Triage Support Analyst to join our team in Boiling Springs, South Carolina. In this Contract-to-hire position, you will be the first point of contact for customers, providing exceptional support and resolving technical issues with attention to detail and efficiency. This role offers an excellent opportunity to enhance your technical and customer service skills in a dynamic, team-oriented environment.
Responsibilities:
Respond promptly to inbound customer calls, delivering a courteous and detail-oriented experience.
Diagnose and troubleshoot basic technical issues using standardized processes.
Escalate unresolved or complex issues to specialized support teams, ensuring all relevant details are documented.
Maintain a customer-focused approach, demonstrating empathy, patience, and timely follow-ups.
Accurately log all customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Collaborate with internal teams to ensure seamless communication and resolution of escalated issues.
Requirements
Strong customer service skills with excellent communication and interpersonal abilities.
Basic understanding of technical troubleshooting, including hardware, software, and network principles.
Proven ability to assess and resolve problems or escalate them when necessary.
High attention to detail with the ability to document and track tasks efficiently.
Ability to work effectively in a team environment while managing individual responsibilities.
Detail-oriented and adaptable demeanor, especially in high-pressure situations.
Previous experience in a customer support, helpdesk, or call center role is preferred.
Familiarity with ticketing systems and basic networking concepts is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.