Transportation Systems Support Manager (OTM)

Transportation Systems Support Manager (OTM)

Contract 8 + months with possible extension

Atlanta, GA 30313 - Need Local Hybrid *** In Office: Tuesday - Thursday /// Remote: Mon/Fri

Skills:

1. SQL experience
2. SAP experience
3. Supporting OTM users and troubleshooting issues related to order management, shipment planning
4. OTM functional configuration
5. EDI
6. FourKites

Key points:

Please find additional details regarding the role below:

*** In Office: Tues - Thur /// Remote: Mon/Fri

Travel Requirements: This position does not require any travel. All responsibilities associated with the role will be conducted either remotely or from the designated work location.

There will be no expectation for domestic or international travel throughout the duration of the assignment.

Candidate Evaluation Criteria: While educational background will be considered, the hiring manager places a greater emphasis on relevant professional experience.

Candidates who can demonstrate strong, hands-on expertise in similar roles will be prioritized over formal academic qualifications.

Assignment Duration and Potential: This opportunity is initially structured as a 12-month assignment, with a strong possibility of extension based on project demands and individual performance.

Additionally, there is potential for conversion to a permanent position, making this an excellent opportunity for candidates seeking long-term engagement.

Project Scope and Workload: The selected candidate will be assigned to the Oracle Transportation Management (OTM) project, which currently has an extensive backlog of tasks.

The individual will be expected to actively contribute to reducing this backlog and driving progress forward.

Email Support Responsibilities: A significant portion of this role will involve managing a high-volume shared email inbox, which may receive 120+ emails per day.

The candidate should be skilled at prioritizing incoming requests, responding efficiently, and implementing strategies to streamline communication and reduce overall email traffic.

Ideal Candidate Attributes: The successful candidate will exhibit a positive, proactive, and solution-oriented mindset.

They should be adaptable, collaborative, and capable of maintaining focus and professionalism in a fast-paced, high-demand environment.

Location Preference: While the role itself does not require travel, there is a strong preference for candidates based in the Atlanta, GA area.

Local candidates may be better positioned for potential onsite collaboration or future conversion opportunities, depending on organizational needs.

Time Commitment and Scope of Work:

• 50% - Support OTM Business Users:
• First line of support for transportation planning, settlement, procurement, and carrier issues
• Manage OTM Support email mailbox to triage and resolve day-to-day system issues
• Identify and investigate recurring issues to find the root cause and work with the appropriate teams to get permanent fixes implemented.
• Engage OTM IT for technical support issues and act as a liaison between the business and IT until resolved
• Monitor and resolve any interface/transmission issues between OTM and other systems (SAP, EDI, FourKites, etc.)
• Lead end-user training for various user groups. Create/maintain training documentation, job aids, and support documentation as needed.
• Manage/maintain master data in support of new locations and changing business requirements.

50% - Lead OTM Projects/UAT

• Lead functional OTM projects to deliver enhancements for transportation stakeholders
• Lead UAT for projects developed by the OTM IT team
• Lead quarterly OTM patch testing
• EDI testing for onboarding new carriers into OTM

Job Purpose Summary (position overview) statement:

The OTM Support Manager:

• Support Client's OTM business users, including transportation planners, settlement analysts, procurement, carriers, logistics leadership, and others, with day-to-day OTM issues resolution with a comprehensive knowledge of functional areas of OTM.
• Need the ability to troubleshoot and solve complex issues within the various modules of OTM, including order management, shipment planning (including bulk planning), Financials (invoicing/vouchers), rate management, and other areas of OTM.
• Liaise with business and IT to resolve system issues and be the primary point of contact for OTM functional and system issues. Identify and recommend key process and performance improvement opportunities within OTM identified during support.
• Support OTM users by conducting training sessions and maintaining job aids and transportation/OTM documentation.
• Deliver functional OTM projects by gathering business requirements and delivering a working solution.

Must Haves & Preferred experience/duties:

• Minimum of 5 years of functional experience configuring, maintaining, and supporting OTM
• Experience with supporting OTM users and troubleshooting issues related to order management, shipment planning, rates, invoicing, master data, etc. Must be able to deep dive to find the root cause of recurring issues.
• Extensive knowledge of OTM modules, including order management, shipment management, itineraries, equipment, rate management, financials, etc.
• Extensive experience with OTM functional configuration. Ability to suggest and make OTM configuration changes to support business requirements.
• SQL experience
• SAP experience

Educational Requirements: Bachelor s degree (minimum required)