Overview
On Site
To define
Full Time
Skills
Product development
IT project management
Acceptance testing
Technical Support
Medical devices
Business systems
Enterprise services
Information Technology
Process improvement
Analytical skill
Cloud computing
Business process
Functional requirements
Business requirements
Software analysis
Test management
Issue resolution
Performance monitoring
Disaster recovery
Business continuity planning
Capacity management
End-user training
Change control
UI
Software security
Identity management
Business cases
Process flow
Automated testing
Use cases
Manual testing
Functional design
Software development
IT management
Technical training
Application development
As-is process
Service management
Customer service
Agile
Business analysis
Word processor
Project management
Insurance
Management
FOCUS
JIRA
Leadership
Design
Atlassian
Confluence
Administration
Training
Facilitation
Onboarding
Backup
Specification
Auditing
Quality assurance
Documentation
SaaS
PaaS
IaaS
Roadmaps
Scripting
Mentorship
Collaboration
Testing
Communication
Certified Business Analysis Professional
ITIL
Automation
Manufacturing
Enterprise resource planning
Plant lifecycle management
DMS
HR management system
Customer relationship management
MES
Business intelligence
Job Details
Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better . We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.
Arthrex 2024 Benefits
Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Please note, most benefits are for regular, full time employees.
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Business Systems Analyst (BSA) to work on the Enterprise Services Management team of the Information Technology department. The Sr BSA will facilitate process improvements across business and IT teams with a focus on creating and maintaining Jira projects and integrated solutions, including Jira service desks. The Sr BSA will lead design workshops, configure/develop, test, implement, and maintain solutions built on the Atlassian platform. The Sr BSA will train users on Jira and Confluence best practices while also supporting general Jira administration tasks. Excellent communications, analytical skills, strong technical project management and training skillswill be essential for this position.Join our talented team at a global medical device company focused onHelping Surgeons Treat Their Patients Better .
Main Objective:
Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization s on-premise and cloud computing applications.
Essential Duties and Responsibilities:
* Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
* Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
* Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):Access administration and user onboarding.
* Issue resolution, patching, and performance monitoring.
* Reliability, backup, disaster recovery, and business continuity.
* Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
* Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
* Support user acceptance testing and user training activities.
* Adhere to the Quality System Procedures and Change Control.
* Lead and/or participate in delivery of projects.
* Provide Application End User support.
* Respond, resolve, or escalate reported incidents.
* Under management direction, may participate as SME for audits.
* Responsible for coordinating application needs from back-end platforms through user interface.
* Ensure stability, integration, and integrity of production systems.
* Complete all QA Non-Conformance and Corrective Actions in a timely manner.
* Participate in assessment of application security and identity management requirements, where applicable.
* Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
* Understand technical options, limitations, costs, and risks.
* Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
* Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
Additional Duties & Responsibilities
* Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
* Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
* Plan, create, and execute manual test cases.
* Create and maintain application operational and instructional documentation, as necessary.
* Provide Level 2 and Level 3 on-call coverage support.
* Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
* Benchmark current and future processes against industry best practices.
* Contribute to the development of roadmaps.
* Support the adoption of solutions by sponsoring business departments.
* Manage projects with limited scope.
* Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
* Run automated test scripts.
* Support user acceptance testing.
* Mentor junior Analysts.
* Analyze business process potentials for streamlining and improvements in efficiencies.
* Work with IT management and Business Analysts to provide direction in large cross-functional teams.
* Provide technical training assistance for users, applications programming team, and other staff.
* Lead process improvements and IT projects to achieve business goals and objectives.
* Lead collaboration with business for documentation of As-Is and To-Be Processes.
* Identify opportunities to innovate and differentiate Arthrex from its competition.
* Manage projects with cross functional teams and of global scope.
* Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
* Viewed as a subject matter expert in the field within the organization.
Specialized Skills
* Strong experience supporting, configuring, and/or implementing Service Management Solutions is required. Experience in this capacity with Jira Service Management is strongly preferred.
* Atlassian certifications are a plus.
* Excellent communication skills and customer service orientation.
* Professional certification in Agile methodologies is preferred.
* Business Analysis certification (e.g. CBAP) is a plus.
* Fundamental ITIL v3+ knowledge is a plus.
* Experience working in projects where multiple functions work in a matrix structure is a plus.
* Experience with test management and automation tools is preferred.
* IT experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus).
Education and Experience
* Bachelor s degree required
* 5 + years of relevant work experience required
Machine, Tools, and/or Equipment Skills:
Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.
Arthrex 2024 Benefits
* Medical, Dental and Vision Insurance
* Company-Provided Life Insurance
* Voluntary Life Insurance
* Flexible Spending Account (FSA)
* Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
* Matching 401(k) Retirement Plan
* Annual Bonus
* Wellness Incentive Program
* Free Onsite Medical Clinics
* Free Onsite Lunch
* Tuition Reimbursement Program
* Trip of a Lifetime
* Paid Parental Leave
* Paid Time Off
* Volunteer PTO
* Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Arthrex 2024 Benefits
Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Please note, most benefits are for regular, full time employees.
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Business Systems Analyst (BSA) to work on the Enterprise Services Management team of the Information Technology department. The Sr BSA will facilitate process improvements across business and IT teams with a focus on creating and maintaining Jira projects and integrated solutions, including Jira service desks. The Sr BSA will lead design workshops, configure/develop, test, implement, and maintain solutions built on the Atlassian platform. The Sr BSA will train users on Jira and Confluence best practices while also supporting general Jira administration tasks. Excellent communications, analytical skills, strong technical project management and training skillswill be essential for this position.Join our talented team at a global medical device company focused onHelping Surgeons Treat Their Patients Better .
Main Objective:
Responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization s on-premise and cloud computing applications.
Essential Duties and Responsibilities:
* Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
* Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
* Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):Access administration and user onboarding.
* Issue resolution, patching, and performance monitoring.
* Reliability, backup, disaster recovery, and business continuity.
* Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
* Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
* Support user acceptance testing and user training activities.
* Adhere to the Quality System Procedures and Change Control.
* Lead and/or participate in delivery of projects.
* Provide Application End User support.
* Respond, resolve, or escalate reported incidents.
* Under management direction, may participate as SME for audits.
* Responsible for coordinating application needs from back-end platforms through user interface.
* Ensure stability, integration, and integrity of production systems.
* Complete all QA Non-Conformance and Corrective Actions in a timely manner.
* Participate in assessment of application security and identity management requirements, where applicable.
* Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
* Understand technical options, limitations, costs, and risks.
* Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
* Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
Additional Duties & Responsibilities
* Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
* Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
* Plan, create, and execute manual test cases.
* Create and maintain application operational and instructional documentation, as necessary.
* Provide Level 2 and Level 3 on-call coverage support.
* Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
* Benchmark current and future processes against industry best practices.
* Contribute to the development of roadmaps.
* Support the adoption of solutions by sponsoring business departments.
* Manage projects with limited scope.
* Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
* Run automated test scripts.
* Support user acceptance testing.
* Mentor junior Analysts.
* Analyze business process potentials for streamlining and improvements in efficiencies.
* Work with IT management and Business Analysts to provide direction in large cross-functional teams.
* Provide technical training assistance for users, applications programming team, and other staff.
* Lead process improvements and IT projects to achieve business goals and objectives.
* Lead collaboration with business for documentation of As-Is and To-Be Processes.
* Identify opportunities to innovate and differentiate Arthrex from its competition.
* Manage projects with cross functional teams and of global scope.
* Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
* Viewed as a subject matter expert in the field within the organization.
Specialized Skills
* Strong experience supporting, configuring, and/or implementing Service Management Solutions is required. Experience in this capacity with Jira Service Management is strongly preferred.
* Atlassian certifications are a plus.
* Excellent communication skills and customer service orientation.
* Professional certification in Agile methodologies is preferred.
* Business Analysis certification (e.g. CBAP) is a plus.
* Fundamental ITIL v3+ knowledge is a plus.
* Experience working in projects where multiple functions work in a matrix structure is a plus.
* Experience with test management and automation tools is preferred.
* IT experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus).
Education and Experience
* Bachelor s degree required
* 5 + years of relevant work experience required
Machine, Tools, and/or Equipment Skills:
Work with standard current computer applications, including but not limited to collaboration tools, email, word processing, spreadsheets, project management tools, diagramming tools; as well as Enterprise applications (where applicable): ERP, PLM, DMS, HRIS, CRM, MES, and BI.
Arthrex 2024 Benefits
* Medical, Dental and Vision Insurance
* Company-Provided Life Insurance
* Voluntary Life Insurance
* Flexible Spending Account (FSA)
* Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
* Matching 401(k) Retirement Plan
* Annual Bonus
* Wellness Incentive Program
* Free Onsite Medical Clinics
* Free Onsite Lunch
* Tuition Reimbursement Program
* Trip of a Lifetime
* Paid Parental Leave
* Paid Time Off
* Volunteer PTO
* Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.