Energy Trade and Risk Management (ETRM) Support Analyst

  • Houston, TX
  • Posted 60+ days ago | Updated 27 days ago


On Site
Depends on Experience
Full Time
No Travel Required


Energy Trading and Risk Management System
Application Support
Agile & Waterfall methodologies

Job Details

Direct Hire Opportunity
Sorry, No Sponsorship
Onsite in Houston, TX


As an IT ETRM Support Specialist, you will play a key role in supporting and enhancing the Openlink RightAngle system used in crude marketing operations. This position demands strong skills in system support, excellent communication abilities, and a customer service-oriented mindset. 

Key Responsibilities:

  • Regularly interact with end-users, developers, and management to support and improve the RightAngle system.
  • Accurately document issues and enhancement requests, providing detailed information for the development team.
  • Address and resolve queries from end-users, especially concerning data-related problems.
  • Develop and maintain functional design documentation for the system.
  • Undertake analysis, testing, and deployment of system upgrades, patches, and custom developments in RightAngle.


  • Proficient with Openlink RightAngle S14 or higher¬†
  • Proven customer service excellence with strong interpersonal and communication skills.
  • 1-5 years of experience in application support.
  • In-depth understanding of SQL and relational database principles.
  • Familiarity with software development life cycle models like Agile and Waterfall.
  • Experience using ticketing systems, such as Remedy.
  • Knowledge of the entire data flow in RightAngle, including trade capture, contract management, lease center, credit, risk, scheduling, inventory, and settlements.
  • Ability to craft complex pricing provisions and report views.
  • Skill in testing business scenarios in RightAngle, from deal capture to invoicing.
  • Strong analytical and problem-solving abilities, with keen attention to detail.
  • Able to work under pressure and meet strict deadlines without compromising on quality.
  • Self-starter, able to quickly evaluate situations and develop effective solutions.