Energy Trade and Risk Management (ETRM) Support Analyst

Direct Hire Opportunity
Sorry, No Sponsorship
Onsite in Houston, TX

Overview:

As an IT ETRM Support Specialist, you will play a key role in supporting and enhancing the Openlink RightAngle system used in crude marketing operations. This position demands strong skills in system support, excellent communication abilities, and a customer service-oriented mindset. 

Key Responsibilities:

• Regularly interact with end-users, developers, and management to support and improve the RightAngle system.
• Accurately document issues and enhancement requests, providing detailed information for the development team.
• Address and resolve queries from end-users, especially concerning data-related problems.
• Develop and maintain functional design documentation for the system.
• Undertake analysis, testing, and deployment of system upgrades, patches, and custom developments in RightAngle.

Requirements:

• Proficient with Openlink RightAngle S14 or higher 
• Proven customer service excellence with strong interpersonal and communication skills.
• 1-5 years of experience in application support.
• In-depth understanding of SQL and relational database principles.
• Familiarity with software development life cycle models like Agile and Waterfall.
• Experience using ticketing systems, such as Remedy.
• Knowledge of the entire data flow in RightAngle, including trade capture, contract management, lease center, credit, risk, scheduling, inventory, and settlements.
• Ability to craft complex pricing provisions and report views.
• Skill in testing business scenarios in RightAngle, from deal capture to invoicing.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Able to work under pressure and meet strict deadlines without compromising on quality.
• Self-starter, able to quickly evaluate situations and develop effective solutions.