Job Scheduler

  • Columbus, OH
  • Posted 2 days ago | Updated 2 days ago

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

SQL
scheduler
scheduling
BMC Control-M
Job
computer operator

Job Details

Job Description:
The primary duty of Engineers at this level includes implementation of tactical solutions. Engineers here drive the resolution and root cause analysis of basic issues, including documenting the findings, and retrofitting solutions when identified (e.g. applying firmware to the fleet if a critical bug is identified). Understands when to escalate issues. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue. Responds to requests from individual users. Delivers process documentation for small-to medium-scale projects. Performs all technical program tasks with minimal supervision. Provisions systems in virtualized and physical implementations based on documented standards. Must have solid organizational skills. Must demonstrate ability to think critically, beyond the runbook in function of intermediate level problem resolution. Provide Level 1 & 2 support for the assigned platforms

Key Responsibilities:

  • Has good knowledge of general concepts of job scheduling.
  • Maintains, monitors, updates assigned application systems.
  • Researches complex problems and takes appropriate action to correct.
  • Analyzes existing systems or procedures and identifies technical or procedural improvements.
  • Develops operational procedures for products, services, and systems.
  • Develops, generates, special or ad hoc reports.
  • Provides technical support to business unit, customers, management, and other users.
  • Promotes code from Dev to test and Test to Production following Change Management Standards.
  • Agent Management: Leads the agent install/upgrade of an ongoing Zena agent management program. Work with app teams to upgrade unsupported Zena application agents.
  • Knowledge Base: Develop and maintain knowledge articles related to Zena and agent management.
  • Backup & Support: Act as primary backup for the BA 3 Support.
  • Zena Environment Management: Review daily incident tickets for potential QA environmental impact. Conduct weekly or as-needed clean-up activities within the DEV and QA Zena environments.
  • 24x7 On-Call Rotation: Patching/validation assign validation tickets to our offshore support.
    • On-Call Rotation is set up for Weekly Coverage Interval.
  • Perform daily platform related administrative tasks as needed
  • Identify root cause analysis of platform related basic issues and how to resolve those issues, document the findings
  • Provides level 1 server production support including problem identification, ticket documentation and closure
  • Provides user/customer support for level 1 issues and escalate issues to senior SME s when needed
  • Be engaged in end user support via incident and service requests, as well as project work
  • Reviews of daily tickets and emails, providing timely and accurate resolutions.
  • Performs other duties as assigned.

Required Qualifications:

  • Basic knowledge of scripting and familiarity with Windows/UNIX environment.
  • Basic knowledge of databases and familiarity with basic SQL commands.
  • Experience with distributed scheduling systems, like ASG/Rocket-ZENA, control m or others.
  • Familiarity with operating systems and platform engineering concepts.
  • Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud).
  • Experience with system testing and documentation.
  • Experience supporting file transmission processes like sFTPs, FTPs.

Preferred Qualifications:

  • Production Control Experience.
  • In-depth understanding of Enterprise Scheduling Systems.
  • Experience with troubleshooting, scripting, and basic automation.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with documentation and reporting.
  • Ability to work independently and as part of a team.
  • In-depth knowledge of scheduling concepts, job dependencies, and workload automation principles.
  • Experience with scripting languages (e.g., Python, PowerShell) and automation frameworks.

Basic Qualifications:

  • Bachelor's Degree
  • 3+ years of related experience or an additional 2+ years of IT experience that includes IT Analytics, IT Troubleshooting, or IT Customer Service may be considered in lieu of Bachelor's Degree
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