ServiceNow Architect

Overview

On Site
Depends on Experience
Contract - W2
Contract - 9 Month(s)

Skills

Service Now experience
ITIL Framework Java Script
XML Scripting
UX Design
ITSM knowledge and experience managing / administrating Service Catalog

Job Details

ServiceNow Architect@ McLean, VA

9 Months Contract Later C2H

Location: Onsite in McLean, VA- Mon - Fri

Must Have Qualifications:

  • Must have Service Now experience, ITIL Framework Java Script, XML Scripting
  • UX Design, ITSM knowledge and experience managing / administrating Service Catalog
  • Knowledge management modules, and Service Portal.
    • Service Now Certificate is preferred.

Job Description:

Solution Architect Specialist-

  • This position will focus on supporting the ServiceNow Request Management (Catalog Self Service Portal) and Knowledge modules
  • The ServiceNow Catalog and Knowledge Management (KM) tech lead will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules.
  • The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.
  • Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows adhering to platform and development standards and processes.
  • Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Troubleshoot problems, resolve incidents, implement bug fixes, and perform root cause analysis.

Qualifications:

  • Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
  • Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
  • 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
  • Bachelor's of Science in Computer Science, Computer Engineering or related field is required.
  • ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About eSolutionsFirst, LLC