Overview
Hybrid
$60+
Contract - W2
Contract - 12 Month(s)
Skills
Genesys Cloud CX
Genesys Architect Flows
IVR
Omni-Channel Routing
Data Actions
OAuth
APIs
Chat
Voice Bot
Reporting
Integration.
Analytics
Application Development
Cloud Computing
Customer Experience
Genesys
Interactive Voice Response
Interfaces
Routing
Job Details
Genesys Cloud CX Developer
Location: Hybrid at Newark, NJ
Rate: $60/hr
Job Requirements:
- Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
- Thorough understanding of Genesys Framework and integration with internal and external components.
- Experience delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
- Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.).
- Must have strong knowledge of: Genesys Architect Flows, Data Actions, OAuth, Integration objects, Genesys integration with ancillary products, Genesys Cloud Reporting, and APIs.
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