Desktop Support

Description
We are seeking a skilled and customer-focused Desktop Support Technician in Waco, TX. The ideal candidate will have a strong technical background in Windows environments, excellent problem-solving abilities, and a passion for delivering outstanding support to end users.
Key Responsibilities

• Provide technical support for Windows-based systems, including Active Directory, PowerShell, Microsoft 365, MS Teams, OneDrive, and remote access tools such as Bomgar and RDP
• Troubleshoot and resolve issues related to desktops, laptops, VDI environments, and peripheral devices
• Utilize the ServiceNow ticketing system to manage and document incidents, service requests, and resolutions
• Monitor and manage individual work queues to ensure timely resolution of technical issues and service requests
• Maintain high levels of customer satisfaction through effective communication and follow-through
• Collaborate with team members to identify and implement process improvements
• Ensure compliance with corporate and divisional policies and procedures
• Complete tasks assigned by dispatchers or management and update service tickets promptly

Required Skills & Qualifications

• Strong knowledge of Windows 10, desktop support, and VMware environments
• Proficiency in Microsoft Office 365 and related collaboration tools
• Experience with Active Directory and PowerShell scripting
• Familiarity with remote support tools such as Bomgar and RDP
• Prior experience using ServiceNow or similar ITSM platforms
• Excellent verbal and written communication skills
• Strong customer service orientation with a proactive and adaptable mindset
• Ability to work independently and manage multiple priorities effectively

Preferred Qualifications

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
• Experience supporting virtual desktop infrastructure (VDI) environments

Pay and Benefits
The pay range for this position is $23.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waco,TX.
Application Deadline
This position is anticipated to close on Jun 6, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.