CRM Administrator

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 month(s)

Skills

Oracle
Salesforce
CRM
SFDC
force.com
SFDX

Job Details

Location: Atlanta, GA

Work Arrangement: Hybrid

Type: Contract Position

General Description

We are seeking a proactive and skilled professional for a dual role as a Customer Relationship Management (CRM) Administrator and Project Coordinator. This is a high-impact contract position requiring strong technical knowledge in CRM systems and demonstrated experience coordinating medium-sized projects.

The successful candidate will be responsible for managing and enhancing our core CRM system, with specific expertise in Oracle Service Cloud. You will play a crucial role in improving business processes, managing CRM development and integrations, and ensuring the efficient planning and execution of various technical projects.

Local Candidates Only

Key Job Responsibilities

CRM Administration

  • Configuration & Maintenance: Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys, campaigns, databases, and user permissions.
  • System Development: Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
  • Support & Testing: Assist in testing and verification for custom internal code and vendor releases, patches, and add-ons.
  • Data Integrity: Manage data integrity, including data imports, migrations, integrations, and ongoing data cleanup efforts.
  • Collaboration: Collaborate with the Contact Center and Business Analyst teams to identify and recommend operational improvements and system customizations that are usable, scalable, and easy to maintain.
  • Troubleshooting: Provide application administration, troubleshooting, and support, including code migration, change control, security, and performance.

Project Coordination

  • Resource & Timeline Management: Coordinate project timelines, deliverables, and resources across multiple technical and functional teams.
  • Documentation: Maintain comprehensive project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
  • Scheduling: Schedule and facilitate project meetings to ensure timely updates, issue resolution, and effective communication.

Required Knowledge, Skills, and Abilities

  • CRM Administration Experience (2-3 years): Direct experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).
  • Project Coordination Experience (1-2 years): Proven experience in project coordination or project management.
  • Technical Proficiency: Strong proficiency with CRM administration tools, data management, reporting, campaigns, surveys, and Intelligent Advisor.
  • Web Technologies: Strong proficiency with foundational web technologies: HTML, CSS, and JavaScript.
  • Software Familiarity: Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).
  • General Skills: Effective written and verbal communication skills, along with strong interpersonal, analytical, and organizational skills.
  • Office Tools: Advanced knowledge in Microsoft Office, specifically Microsoft Excel, Microsoft Word, and PowerPoint.

Preferred Qualifications

  • Prior public sector experience is a plus.

Interview & Logistics

  • Mode of Interview: Either Web Cam or In Person
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Stellar Professionals LLC