Senior IT Infrastructure & Systems Engineer (Only East Coast Candidates)

Position Overview
We are seeking a highly experienced and technically proficient Senior IT Infrastructure & Systems engineer to lead the management and maintenance of our company's IT infrastructure. This role is essential to supporting our remote-first software development environment, with strong emphasis on Hyper-V Virtualization, Oracle database operations, Microsoft 365 services, Azure production support, and IT compliance. The ideal candidate will be a hands on expert in virtualization, networking, and systems administration, capable of independently managing complex environments and ensuring high-quality IT support across the organization.

Key Responsibilities
Hyper-V & Virtual Infrastructure

• Manage and maintain Dell Hyper-V servers hosted in the SwitchNAP data center.
• Clone, configure, and deploy virtual machines for development and testing environments.
• Monitor and optimize performance of virtual infrastructure and storage arrays.

Development Environment Management

• Set up and maintain development environments including:
  • Microsoft lIS web servers
  • Oracle databases
• Ensure environments are stable, secure, and aligned with development needs

Oracle Database Administration

• Perform day-to-day Oracle database management tasks including
  • Data imports and exports
  • Backup and recovery operations
  • Performance tuning and troubleshooting
• Act as the primary liaison between the development team and the Oracle DBA to coordinate database needs, changes, and issue resolution.

Microsoft 365 & SharePoint Administration

• Manage user accounts, licensing, and security settings in Microsoft 365.
• Administer SharePoint Online sites, permissions, and content structure.
• Support Teams, Exchange Online, and Intune as needed

Azure Production Support

• Provide basic administrative support for Azure Virtual Machines and related services.
• Perform routine maintenance and monitoring of the production environment.
• Assist with application-level support for the enterprise HR application hosted in Azure.
• Collaborate with the outsourced Cloud Service Provider to ensure uptime, performance, and security.

Networking & Security

• Configure and maintain Fortigate firewalls and VPN access for remote employees.
• Manage network infrastructure including VLANs, routing, and DNS/DHCP services.
• Ensure secure and reliable connectivity across all systems

Helpdesk Oversight

• Serve Helpdesk as the Oversight primary liaison and escalation point for the outsourced helpdesk provider (RAKE Digital).
• Monitor and review user support tickets to ensure timely and effective resolution
• Provide Tier 3 support for complex or unresolved issues escalated from RAKE Digital.

Audit & Compliance Support

• Collaborate with the CISO to collect and submit documentation for the company's annual SOC 1 Type 2 audit.
• Assist the CISO in responding to regular government audit and assessment requests.
• Maintain accurate records and ensure audit readiness across all IT systems

Required Qualifications

• 12+ years of experience in IT infrastructure and systems administration.
• Expert-level knowledge of.
  • Hyper-V virtualization
  • Enterprise storage arrays
  • Networking (TCP/IP, VLANs, routing, firewalls)
• Strong experience with:
  • Oracle database administration
  • IlS configuration and management
  • Microsoft 365 and SharePoint Online
  • Azure Virtual Machines and basic cloud administration
• Proficiency with Fortigate firewalls and VPN configuration.
• Experience overseeing or collaborating with outsourced IT support providers.
• Familiarity with IT audit processes and documentation.
• Ability to work independently in a fully remote environment.
• Excellent documentation and communication skills,.