Overview
Skills
Job Details
Hi ,
We have a job opening for the position of IT Field Service Engineer.
Please find the job description below and if you are interested, kindly share your updated resume with contact details...
Job Title : IT Field Service Engineer.
Location : Akron, OH / Sumter, SC
Duration : Long Term
We are seeking a reliable and skilled IT Field Service Support Analyst to join our team on a long-term contract basis. The successful candidate will be responsible for providing on-site technical support for computer systems, hardware, and software applications. This position requires troubleshooting, system maintenance, and user support across various technical platforms.
Responsibilities:
- Provide on-site and remote technical support to users for hardware, software, and network issues.
- Install, configure, and maintain desktop systems, software applications, and peripheral devices.
- Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other office equipment.
- Perform system upgrades and ensure that all systems are up-to-date with the latest patches and security updates.
- Document and track all support requests and resolutions in the ticketing system.
- Assist with software installations, configurations, and setups.
- Provide training and user support on basic computer systems and software applications.
- Collaborate with other IT team members to resolve more complex issues as needed.
- Ensure that all services are delivered in a timely and professional manner, maintaining a high level of customer satisfaction.
Qualifications:
- Proven experience as an IT Field Service Support Analyst or in a similar technical support role.
- Strong knowledge of hardware, software, and networking concepts.
- Experience troubleshooting and resolving issues with Windows, macOS, and common software applications (Office 365, etc.).
- Familiarity with Active Directory, networking protocols, and IT ticketing systems.
- Ability to diagnose and resolve hardware and software issues in a timely manner.
- Excellent communication skills and ability to work with end-users at all technical levels.
- Strong organizational and multitasking skills.
- Ability to work independently and manage priorities effectively.
Preferred Qualifications:
- A+ Certification or similar IT certifications.
- Experience with enterprise-level IT systems and software.
- Knowledge of cloud technologies and remote desktop support tools.
- Previous experience in a field service or on-site support role.
Why Join Us?:
- Long-term contract opportunity with potential for growth.
- Work in a dynamic and supportive team environment.
- Opportunities to expand your technical skill set.
Thanks & Regards,
Subash US IT Consulting
w: e :
Blockedge Technologies Inc.,