Salesforce Service Cloud Consultant

Salesforce Service Cloud Consultant
Location:
Ideally San Francisco-based, with 1 day/week onsite
Remote option available for the right candidate (must work PST hours)
6 + Months
$75 - $78/HR

Must-Have Skills:
8-10 years of hands-on Salesforce experience (sweet spot: 8+ years)
Deep expertise with Salesforce Service Cloud, especially out-of-the-box functionalities

Proven ability to optimize Contact Center operations using Salesforce:
Voice Cloud
Intelligent Routing
Agent Scripting

Strong knowledge of Agent Force features:
Salesforce Console / Service Console
Knowledge base integration
Extensive experience with Experience Cloud (formerly Community Cloud):
B2B or B2C portals
Design, configuration, and deployment in complex scenarios

Interview Process:
Two Rounds

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.