Senior Manager, Data Insights

Position: Sr Manager, Data Insights
Location: Centennial, CO
Duration: Long Term

About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link:

Job Requirement:
As a Senior Data Insights Manager on the Operational Analytics & Insights team, you will be the primary point of contact for a portfolio of internal customers during all stages of the relationship, with responsibility for ensuring their success, overall satisfaction, and ability to achieve measurable value using our best-in-class solutions and services. To succeed, this candidate must possess the ability to build trusted business partner relationships, incorporate partner experience and feedback into overall product development, and identify expansion opportunities.


WHAT OUR SENIOR DATA INSIGHTS MANAGERS ENJOY MOST

• Serving as a trusted advisor, and internal advocate for a book of business partners
• Leading a cross-functional Relationship Management Team across Customer Operations, Inbound Sales and Retention and Digital teams
• Facilitating regular, executive-level meetings focused on executive needs, their organizational goals and objectives, and possible expansion opportunities
• Driving product utilization through training, with a deep understanding of the LOB business objectives, and technical expertise of how OAI solutions support their business objectives
• Developing and executing success plans for clients that outline their critical success factors and metrics for success, tracking progress and mitigate potential issues, while celebrating success through documented value stories and references served
• Surfacing and syndicating best practices in the use of standard operating procedures
• Representing the voice of the executive to inform the product roadmap and service delivery model

On a typical day you ll support product teams by enabling the design and end-to-end delivery of automated reporting for a variety of product-focused business solutions. If you have in-depth business acumen and a sense of urgency to achieve results, this could be the role for you.


Required Qualifications

• Experience: Telecommunications industry leadership: 6+ years; Customer facing products and services environment: 5+ years; working within a data platform and data analysis environment: 5+; managing complex projects: 3-5 years; leading teams of data analysts and data scientists
• Education: Bachelor s degree in Computer Science, Engineering, or related field
• Technical skills: Demonstrated in-depth skills with SQL; in-depth understanding of design and implementation practices in Tableau desktop and server; knowledge of Agile Development Methodologies and advanced analytics processes and reporting design principles; effective use of MS Excel and PowerPoint
• Abilities: Manage complex and diverse projects simultaneously; manage development within a variety of technology stacks; adapt, learn, and continue to expand cable and IP product system knowledge; demonstrated understanding of problem resolution techniques and ability to find solutions; communicate effectively with internal and external customers both verbally and in writing; possess the ability to build trusted business partnerships, incorporate partner experience and feedback into overall product development and identify expansion opportunities, supervise and motivate others

Preferred Qualifications

• Education: Relevant Master s degree or equivalent experience

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
#LI-RC1