Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Acceptance Testing
Agile
Business Rules
Change Request Management
Collaboration
Communication
Customization
IT Service Management
JavaScript
Knowledge Transfer
Scripting
Scrum
ServiceNow
Technical Writing
UI
Unit Testing
Web Portals
Workflow
Job Details
Title : ServiceNow ITSM Catalog Developer
Location : Houston , TX (Onsite)
Job Summary
We are seeking a skilled ServiceNow ITSM Catalog Developer to design, develop, and maintain Service Catalog solutions within the ServiceNow platform. The ideal candidate will have strong hands-on experience with Service Catalog, Request Management, Flow Designer, and ITSM modules, and will work closely with stakeholders to deliver scalable and user-friendly service request solutions.
Key Responsibilities
- Design, develop, and enhance ServiceNow Service Catalog and Request Catalog solutions.
- Create and maintain Catalog Items, Record Producers, Order Guides, and Variable Sets.
- Implement Client Scripts, UI Policies, Business Rules, and Catalog Client Scripts.
- Build and maintain Workflows and Flow Designer flows for request fulfillment.
- Integrate Service Catalog with ITSM modules such as Incident, Request, Change, and Problem.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Ensure catalog solutions follow ServiceNow best practices, performance standards, and governance.
- Perform unit testing, support UAT, and assist with production deployments.
- Troubleshoot and resolve catalog-related issues and defects.
- Maintain technical documentation and knowledge transfer artifacts.
Required Skills & Qualifications
- 4+ years of hands-on experience with ServiceNow development.
- Strong experience in Service Catalog / Request Management.
- Proficiency in JavaScript, GlideScript, and ServiceNow scripting.
- Experience with Flow Designer and legacy Workflows.
- Solid understanding of ITSM processes (Incident, Request, Change).
- Experience working with Catalog UI customization.
- Knowledge of ServiceNow ACLs, roles, and security.
- Excellent communication and stakeholder collaboration skills.
Preferred / Nice-to-Have Skills
- Experience with HRSD or CSM Catalogs.
- ServiceNow CSA / CAD / CIS-ITSM certification.
- Experience with integrations (REST APIs).
- Exposure to Service Portal or Employee Center.
- Experience in Agile / Scrum environments.
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