Overview
On Site
USD 28.50 - 33.00 per hour
Full Time
Skills
Help Desk
Technical Support
Asset Management
Regulatory Compliance
Auditing
Collaboration
Executive Support
Management
Mobile Device Management
Master Data Management
Microsoft
Conflict Resolution
Problem Solving
Microsoft Operating Systems
Computer Hardware
Active Directory
Group Policy
IP
Intellectual Property
Backup
VMware
System Security
Microsoft Office
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this Contract-to-permanent position, you will play a crucial role in providing exceptional technical support, particularly for Apple products, to our executive team and office locations. This role requires a proactive approach to problem-solving and a commitment to delivering secure and efficient IT solutions.
Responsibilities:
Deliver high-quality technical support for Apple products, ensuring seamless functionality for executives and office staff.
Install, configure, and troubleshoot hardware and software issues across various office locations.
Adhere to security protocols and asset management procedures for all IT equipment.
Utilize corporate systems to manage incidents, requests, and changes effectively.
Implement best practices and ensure compliance with internal security, safety, and regulatory standards.
Assist in gathering data for compliance activities and audits.
Manage personal data securely, meeting organizational and external customer standards.
Participate in on-call rotations and provide timely support during major incidents.
Contribute to IT projects and collaborate with team members as needed.
Requirements
Proven experience in supporting Apple products in a corporate environment, including direct executive support.
Preferred certifications such as Apple Device Support, Apple Deployment and Management, or Apple Business Essentials.
Expertise in managing endpoints, specifically Apple devices, using MDM solutions like Microsoft Intune.
Strong problem-solving skills and a customer-focused approach.
Proficiency in Microsoft operating systems and desktop hardware configuration.
Familiarity with Active Directory, Group Policy, and IP configuration troubleshooting.
Knowledge of backup software, VMware, and desktop system security is a plus.
Commitment to continuous learning and obtaining industry certifications, such as Microsoft 365 Endpoint Administrator.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst II to join our team in Grand Rapids, Michigan. In this Contract-to-permanent position, you will play a crucial role in providing exceptional technical support, particularly for Apple products, to our executive team and office locations. This role requires a proactive approach to problem-solving and a commitment to delivering secure and efficient IT solutions.
Responsibilities:
Deliver high-quality technical support for Apple products, ensuring seamless functionality for executives and office staff.
Install, configure, and troubleshoot hardware and software issues across various office locations.
Adhere to security protocols and asset management procedures for all IT equipment.
Utilize corporate systems to manage incidents, requests, and changes effectively.
Implement best practices and ensure compliance with internal security, safety, and regulatory standards.
Assist in gathering data for compliance activities and audits.
Manage personal data securely, meeting organizational and external customer standards.
Participate in on-call rotations and provide timely support during major incidents.
Contribute to IT projects and collaborate with team members as needed.
Requirements
Proven experience in supporting Apple products in a corporate environment, including direct executive support.
Preferred certifications such as Apple Device Support, Apple Deployment and Management, or Apple Business Essentials.
Expertise in managing endpoints, specifically Apple devices, using MDM solutions like Microsoft Intune.
Strong problem-solving skills and a customer-focused approach.
Proficiency in Microsoft operating systems and desktop hardware configuration.
Familiarity with Active Directory, Group Policy, and IP configuration troubleshooting.
Knowledge of backup software, VMware, and desktop system security is a plus.
Commitment to continuous learning and obtaining industry certifications, such as Microsoft 365 Endpoint Administrator.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.