IT Support Specialist

Requirement:

• 1 plus year of experiencein IT Support.
• Willingness and ability to travel regularly across multiple regional office locations to deliver in-person training sessions.
• Capability to conduct live, remote training sessions via virtual meeting platforms such as Microsoft Teams.
• Skilled in teaching adult learners and delivering instruction on both in-house developed and commercial software applications.
• Experience identifying learner needs, designing relevant courses, and creating instructional content for various formats (desktop, web, mobile).
• Familiarity with Learning Management Systems (LMS), including tasks like scheduling courses, managing enrolments, tracking attendance, and assigning course completions and certifications.
• Proficient in collecting and evaluating post-training feedback to improve both instructional quality and software usability.
• Strong interpersonal skills to engage with internal departments, encourage participation in training programs, and communicate technical concepts clearly.
• Ability to assist in the coordination and facilitation of third-party or vendor-led training sessions.
• Experience designing and updating training content, including presentations, user guides, quick reference materials, videos, and eLearning modules.
• Preferred tools and software knowledge include Microsoft Office (Word, PowerPoint), Camtasia, Adobe Captivate, and Articulate 360/Storyline.
• Strong organizational skills for tracking work hours, activity logs, and performance metrics, with attention to accuracy and detail.

Responsibilities

• Aligns work with established training team priorities, objectives, and guidance from supervisory staff.
• Keeps leadership informed of project timelines, scheduling conflicts, travel constraints, and any emerging technical or logistical issues.
• Acquires and maintains practical knowledge of supported software applications sufficient to deliver clear, effective user training.
• Plans, schedules, and announces training sessions, ensuring end-users are informed and appropriately enrolled.
• Prepares training environments and verifies all necessary resources are in place prior to each session.
• Conducts training through a combination of in-person instruction, remote classes, and online seminars.
• Builds relationships with both technical teams and business units to promote training programs and respond to evolving user needs.
• Manages logistics for on-site sessions including room reservations, confirmations, and travel arrangements.
• Delivers instruction in a professional, engaging, and learner-focused manner, adapting teaching style to different experience levels.
• Upholds a positive classroom atmosphere, ensuring sessions run smoothly and learning objectives are met.
• Enters attendance and performance data in the LMS, administers learner surveys, and ensures accurate reporting.
• Tracks personal work activities, performance indicators, and training delivery metrics.
• Submits expense and travel reports in compliance with policy and deadlines.
• Periodically reviews and updates training documentation and supporting materials to keep content relevant.
• Participates in software implementation projects by supporting end-user training during rollout phases.
• Maintains flexibility and responsiveness in a fast-paced, service-oriented technology environment.

Found in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long-term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world-class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting-edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.