Overview
On Site
$50 - $55
Contract - W2
Contract - 06 Month(s)
No Travel Required
Skills
DHCP
Computer Hardware
Computer Networking
Conflict Resolution
Customer Service
Dragon NaturallySpeaking
Active Directory
AirWatch
Asset Management
Bridging
Communication
Laptop
Management
Master Data Management
Microsoft Exchange
Microsoft Office
Mobile Device Management
Phone Support
Problem Solving
Remote Access
DNS
ITIL
Incident Management
Interactive Voice Response
Issue Tracking
LAN
Network
Repair
WAN
Wireless Communication
Job Details
Job Title: 3rd Shift Desktop Engineer Nights Job ID: 25-11017 Location: NEWARK, NJ Duration: 05 Months On Contract
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully onsite role (5 days, Tuesday to Saturday 12am-8am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system to track email submissions and managing phone support efforts.
- Manage Windows Active Directory and Exchange.
- Work closely with other IT employees on system maintenance and configuration projects.
- Work closely with other employees on interdepartmental projects.
- Maintain accurate asset management records.
- Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
- College degree and/or 4-6 years' experience providing end user support
- Ability to help employees solve hardware and software problems and fulfill requests.
- Experience with Windows Active Directory& Office 365.
- Experience troubleshooting network issues in large office /Enterprise setups.
- Experience supporting and troubleshooting printer systems.
- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
- Strong customer service and communication skills.
- Experience taking user calls utilizing an IVR system, preferably Avaya.
- Must be able to cover one weekend shift and holidays that land on your coverage days.
- Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.
- MDM experience, specifically Airwatch, is a plus.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts. | Required | 5 | Years |
| Experience taking user calls utilizing an IVR system, preferably Avaya. | Required | 5 | Years |
| Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges. | Required | 5 | Years |
Compensation:
The hourly rate for this position is between $50.00 - $55.00 per hour.
Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.