POS Application Support Analyst

Position: Application Support Analyst (POS Systems)

Location: Syracuse, NY (Onsite)

Travel: Minimum travel, regional and store visits as needed.

Duration: 12 months

Visa Preference: GC s, EAD s, L2 EAD s

Job Summary: This position will work with leadership, IT and business teams by establishing and executing a vision for the critical role in advancement and support of the entire POS ecosystem. He/She will be responsible for assisting with the support of all POS functions and processes at the store and corporate office locations while maintaining SLAs for up-time and support for the systems and end users.

Job Duties:

• Responsible for division wide POS application system uptime and support. This includes back-end server stack and store level systems. Works with supporting IT and business teams as needed for escalations. Helps with downtime remediation with corresponding staff and stores
• Support daily and weekly host processes and business teams, troubleshoot as necessary while maintaining a properly documented ticket for each event
• Work with key partners including LOC and all secondary system partners, participate in scheduled conference calls and maintain relations with all critical vendors keeping accurate records of all decisions made
• Works with IT teams and partners to maintain a proper POS LAB environment for testing updates, new features, and changes
• Help guide/schedule/plan regression testing for all production release changes
• Use proper version control tools to maintain all LOC SMS Samples
• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Required Training:

• HIPPA Privacy Course
• HIPPA Security Course

Job Skill Requirements:

• Knowledge and experience of large scale POS systems and processes supporting multiple physical locations
• Hands on experience supporting and troubleshooting complex IT systems and processes
• Exceptional attention to detail, strong customer service, interpersonal and communication skills
• Ability to effectively communicate internally and externally, via phone, email etc.
• Ability to work nights and weekends on special projects and tasks as needed

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Computer Information Systems or related field

Experience:

• Preferred: Minimum: 3-5 years experience working with retail and pos systems, technology, and business
• Preferred: Minimum: 3-5 years SDLC implementation experience,
• Preferred: Minimum: 3-5 years proper code management, complex system support, software development principles