Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Computer Hardware
Data Link Layer
Documentation
Hardware Support
Help Desk
Inventory
IDP
Laptop
Management
Microsoft Windows
OS X
Physical Layer
Provisioning
Software Troubleshooting
Technical Support
Intune
Jamf
MacOS
Okta
Job Details
Job Title: Desktop Support Engineer
Location: St Louis, MO & Boise, Idaho
Experience: 6+ Years
L1 - L2 tech troubleshooting skills in the following competencies:
- Windows laptop provisioning (strong Windows 11 user support experience and moderate MacOS support would fit)
- Help desk user support skills
- Experience with IDP like Okta
- MDM experience in Jamf and/or InTune
Day to day will be a mix of very basic in-person troubleshooting, provisioning Windows and MacOS laptops, and general application troubleshooting candidate with our needs.
Biggest trait you need is someone with excellent time-management skills, someone self-paced and motivated in finding and absorbing documentation, having a collaborative perspective.
Basic application troubleshooting tasks include:
- Hardware support with laptops, monitors, and peripherals
- User support and administration within Okta or a similar IDP
- InTune
- Jamf
- Tableau
- In-house applications with an established escalation path
- Supporting Chrome
- User and hardware provisioning
- Moving and managing hardware and peripheral stock inventory
Location and shift coverage needs include:
- Monday - Friday on-site support for St Louis office and Boise, ID respectively.
- Availability to cover 8 am to 4 pm, 1 pm to 9 pm, and all 8-hour shifts between
- Minimal expectations for covering outside shifts
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.