Lab Solutions Support Engineer

    • AstraZeneca
  • Waltham, MA
  • Posted 60+ days ago | Updated 11 hours ago


On Site
Full Time


IT service management
Pharmaceutical industry
Stakeholder management
Technical Support
Digital strategy
Employment authorization
Configuration management database
Health care
Computer hardware
MEAN stack

Job Details

Job Title: Lab Solutions Support Engineer

Introduction to Role:

Join AstraZeneca, a global leader in the pharmaceutical industry, as we transform our Laboratory IT function to become digital and data-led. We're pushing the boundaries of science and making a positive difference to patient outcomes. As a Lab Solutions Support Engineer, you'll be at the forefront of this transformation, providing the link between IT and the business, driving improvements, and innovating alongside our scientists. This is your chance to develop, explore and thrive!


In this role, you'll ensure our lab scientists can carry out their work effectively by providing technical operational support for laboratory-based systems. You'll collaborate with Science, Facilities and IT Functions to deliver new laboratory systems and seek opportunities for improvements & innovation. You'll also manage tasks and set priorities for the local team, maintain an accurate inventory/CMDB, and work with our strategic vendors to understand today's and tomorrow's Lab Solutions.

Essential Skills/Experience:

- Bachelor's Degree
- Minimum 5 years of relevant experience
- Experience of leading an IT solutions and/or engineering team
- Experience of mentoring, coaching or developing others
- IT Service delivery
- Strong communication and stakeholder management skills
- Experience of collaborating with and leading vendors
- Strong written & verbal English
- Technical support experience

Desirable Skills/Experience:

- Prior experience working in Pharmaceutical or Healthcare industry IT environment
- Experience of working with Laboratory or medical applications and hardware

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca, our work has a direct impact on patients. We're transforming our ability to develop life-changing medicines by combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. We're part of a global company that's investing in a bold digital strategy; to become a truly data-led enterprise that disrupts the entire industry.

Are you ready to disrupt an industry and change lives? Apply now to join our team!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.