Overview
On Site
USD 20.59 - 23.84 per hour
Contract - W2
Contract - Independent
Skills
Computer Hardware
Onboarding
FOCUS
Collaboration
Workflow
Communication
Documentation
Help Desk
Attention To Detail
Management
Laptop
Active Directory
Microsoft Windows
Customer Service
Organizational Skills
Effective Communication
Technical Support
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.
Responsibilities:
Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.
Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.
Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.
Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.
Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.
Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.
Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company's customer-first philosophy.
Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.
Support the IT team in ongoing projects, including SharePoint migration, as needed.
Work onsite to provide direct assistance and foster strong user relationships.
Requirements
Proven experience in Level 1 Help Desk support within a detail-oriented environment.
Familiarity with ticketing systems like FreshService and the ability to manage support requests effectively.
Proficiency in imaging laptops and providing basic IT troubleshooting for end-users.
Strong working knowledge of Active Directory and Microsoft Windows 10.
Ability to deliver exceptional customer service and resolve issues with a hands-on approach.
Excellent organizational skills and the ability to prioritize tasks independently.
Effective communication skills, both verbal and written, to interact with end-users and team members.
Alignment with a customer-focused work environment emphasizing timely and thorough IT support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to provide essential IT support in a dynamic business services environment. This is a contract position based in Waukesha, Wisconsin, where you will play a key role in ensuring smooth daily operations for a company of approximately 200 employees. The ideal candidate will have strong technical expertise and a customer-focused approach to resolving issues efficiently.
Responsibilities:
Deliver prompt and effective technical support for end-user issues, including hardware, software, and peripheral troubleshooting.
Perform laptop imaging for onboarding new employees, ensuring systems are configured according to company standards.
Manage and resolve IT support tickets using FreshService or similar ticketing systems, maintaining a focus on timely resolution.
Provide hands-on support to maintain operational continuity, addressing issues such as printer malfunctions and system errors.
Collaborate with IT team members to prioritize tasks and ensure smooth workflow, especially during team absences or project demands.
Maintain clear communication with users and team members, ensuring technical solutions are understood and implemented effectively.
Assist with basic troubleshooting and ensure all IT inquiries are addressed in alignment with the company's customer-first philosophy.
Ensure consistent documentation and follow-up on unresolved tickets to minimize disruptions.
Support the IT team in ongoing projects, including SharePoint migration, as needed.
Work onsite to provide direct assistance and foster strong user relationships.
Requirements
Proven experience in Level 1 Help Desk support within a detail-oriented environment.
Familiarity with ticketing systems like FreshService and the ability to manage support requests effectively.
Proficiency in imaging laptops and providing basic IT troubleshooting for end-users.
Strong working knowledge of Active Directory and Microsoft Windows 10.
Ability to deliver exceptional customer service and resolve issues with a hands-on approach.
Excellent organizational skills and the ability to prioritize tasks independently.
Effective communication skills, both verbal and written, to interact with end-users and team members.
Alignment with a customer-focused work environment emphasizing timely and thorough IT support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.