Incident Manager

Job Title: Inciedent Manager Location: Atlanta, GA Employment Type: Contract
Duration: 9 to 12 months

Key Responsibilities

Coordinate resolution and restore normal service operation during technology Incidents and Major Incidents.

Manage the communication with senior leadership in the event of a Major Incidents.

Provide leadership and expertise to assist with the determination of root cause and solution of incidents.

3-6 years of experience with ServiceNOW.

Identify, investigate and prioritise potential issues across Aladdin software and infrastructure.

Build and publish reports using Power BI

Drive process and tooling change across the organisation to support regulatory change eg DORA (Digital Operational Resilience Act)

Advantages / Nice to haves

Experience working in the Technology or Financial services industries.

Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)

Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible

Data analysis skills e.g., Splunk, Grafana, Tableau, MS Excel, Power BI

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

Employment Practices:
EEO, ADA, FMLA Compliant
VLink is an equal opportunity employer. At VLink, we are committed to embracing diversity, multiculturalism, and inclusion. VLink does not discriminate on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All aspects of employment including the decision to hire, promote, or discharge, will be decided on the basis of qualifications, merit, performance, and business needs.