Overview
Skills
Job Details
ASSYST is seeking a qualified ServiceNow Business Continuity Consultant for our State client in Tallahassee, Florida
The candidate will lead the enterprise-wide implementation of ServiceNow Business Continuity Management (BCM) module, ensuring seamless integration with existing ServiceNow applications and third-party systems. The candidate will coordinate with Information Security staff to implement comprehensive risk procedures across the enterprise.
Job Type: Contract (Corp to Corp/C2C or 1099)
Job Location: Tallahassee, Florida (Onsite Role. No Remote.)
Responsibilities:
- Configure and customize ServiceNow BCM module to meet enterprise requirements
- Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems
- Develop custom forms, business rules, and UI policies to optimize BCM functionality
- Manage ServiceNow BCM system upgrades, patches, and feature enhancements
- Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies
- Configure business impact analysis (BIA) tools and automated RTO/RPO calculations
- Develop service dependency mapping and single point of failure identification procedures
- Design and implement standardized business continuity plan templates within ServiceNow BCM
- Configure automated plan maintenance, version control, and approval workflows
- Develop comprehensive ServiceNow BCM training programs for all user types
- Create user guides, process documentation, and self-service resources
- Conduct training sessions and workshops for platform users and administrators
- Monitor ServiceNow BCM performance and identify optimization opportunities
- Implement automated feedback collection and analysis procedures
- Develop continuous improvement workflows and enhancement tracking systems.
Required Skills and Experiences
- Bachelor s Degree in Computer Science or another related IT field.
- 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles.
- 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance)
- Strong background in enterprise software implementation and integration projects, preferably with ServiceNow.
- Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.
- ServiceNow Platform: Deep knowledge of BCM module, CMDB integration, advanced scripting, and custom app development.
- Workflow & Automation: Skilled in process orchestration, automated response systems, and testing workflows.
- System Integration: Proficient in REST/SOAP APIs, middleware, and third-party platform connectivity.
- IT Infrastructure: Familiar with enterprise architecture, cloud services, disaster recovery, and ITIL frameworks.
- Data & Reporting: Strong in performance analytics, dashboard creation, and compliance reporting.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.