Overview
Hybrid
$50 - $60
Contract - W2
Contract - 8 Month(s)
Skills
Java
NoSQL
Retail
MySQL
Git
Continuous Delivery
Continuous Integration
RESTful
Root Cause Analysis
SQL
Scripting
Splunk
Version Control
Order Management
Microservices
Database
Debugging
Data Extraction
Jenkins
Management
Job Details
Job Title: L2 Support Engineer
Location: Sunnyvale, CA (Hybrid)
Duration: 8+ Months
Key Responsibilities:
- Own and manage complex production incidents, ensuring resolution within SLA and minimal customer impact.
- Debug and resolve application-level issues in Java-based and Python-based microservices and platforms.
- Analyze logs, monitor system performance, and perform root cause analysis of recurring issues.
- Conduct in-depth root cause analysis (RCA) and drive permanent fixes through collaboration with L3/engineering teams.
- Monitor production systems using tools like Splunk, ELK, New Relic, Grafana, or similar observability tools.
- Support e-commerce modules such as product catalog, order management, checkout, and payment integrations.
- Write custom scripts and tools in Python or shell to automate monitoring, data extraction, or incident reproduction.
- Contribute to support readiness for new feature rollouts and seasonal traffic spikes (e.g., Black Friday, holiday season).
- Improve support processes and documentation
- Participate in P1&P2 issues calls and drive them, incident war rooms and post-incident reviews.
Required Skills and Qualifications:
- 6+ years of experience in L2/production support, preferably in high-volume retail or e-commerce environments.
- Strong proficiency in Java (for debugging backend services) and Python (for scripting and automation).
- Solid understanding of distributed systems, APIs, microservices, and RESTful architecture.
- Experience with SQL and NoSQL databases (e.g., MySQL, MongoDB, Redis).
- Deep experience in analyzing logs and troubleshooting issues using Production support tools.
- Familiarity with CI/CD pipelines, Jenkins, and Git-based source control.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.