Overview
On Site
Full Time
Skills
Web Dynpro
Smartphones
Tablet
Storage
High Performance Computing
Microsoft Exchange
Innovation
High Availability
Incident Management
Identity Management
Issue Resolution
IT Operations
Information Security
Promotions
Change Management
User Experience
Artificial Intelligence
Computer Science
Information Technology
Workflow
Optimization
Grafana
ServiceNow
Communication
Business Intelligence
Lenovo
Regulatory Compliance
SAP BASIS
Job Details
General Information
Req #
WD00085978
Career area:
Information Technology
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, August 4, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
About the Role
Our global AIOps team (AI Operations) is growing quickly and we are in need of an AIOps Support Engineer to join us at our Morrisville, NC site. This position is hybrid, onsite 3 days per week and you will be responsible for supporting the deployment, configuration, daily operation and ongoing optimization of our AIOps platform.
Key Responsibilities
Basic Qualifications
Preferred Qualifications
The base salary budgeted range for this position is $ 65-7 5 k . Individuals may also be considered for bonus and/or commission. This is a hybrid position 3 days per week at our Morrisville location.
Lenovo's various benefits can be found on ;br>
In compliance with Colorado's EPEWA, the expected application deadline for this position is October 2, 2025. This applies to both external and internal candidates.
#NOVA
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Req #
WD00085978
Career area:
Information Technology
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, August 4, 2025
Working time:
Full-time
Additional Locations:
* United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .
Description and Requirements
About the Role
Our global AIOps team (AI Operations) is growing quickly and we are in need of an AIOps Support Engineer to join us at our Morrisville, NC site. This position is hybrid, onsite 3 days per week and you will be responsible for supporting the deployment, configuration, daily operation and ongoing optimization of our AIOps platform.
Key Responsibilities
- Responsible for the deployment, configuration, daily operation, and optimization of Lenovo's AIOps platform in overseas environments
- E nsure system stability and high availability
- Support incident handling in a timely manner
- Provide User Service Support day-to-day for overseas users including access management, feature consultation, and issue resolution
- Work on global cross-functional teams across IT, Operations, Information Security to ensure compliance, alignment, transformation and change management compliance
- Support HQ team to support the rollout, integration and promotion of AIOps
- Support compliance with change management processes including version upgrades, feature releases, and environment change s
- Identify and implement identify performance and user experience improvements
Basic Qualifications
- 1-2 years of Experience with AI Ops or global CloudOps
- Bachelor's Degree in Computer Science , Engineering, Information Technology or related field is required
Preferred Qualifications
- Exposure to AWP automation or Hubble monitoring products
- Experience with intelligent workflows: diagnostics, remediation, and infrastructure optimization
- Experience with tools and frameworks such as Prometheus, Grafana, OpenTelemetry , ServiceNow, or Runbook Automation platforms
- Strong communication skills both verbal and written
- Experience with BI tools a plus
- Advanced degree a plus
The base salary budgeted range for this position is $ 65-7 5 k . Individuals may also be considered for bonus and/or commission. This is a hybrid position 3 days per week at our Morrisville location.
Lenovo's various benefits can be found on ;br>
In compliance with Colorado's EPEWA, the expected application deadline for this position is October 2, 2025. This applies to both external and internal candidates.
#NOVA
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.