Pharmacy Call Center Technician - Ohm Systems, Inc - Remote | Dice.com

Ohm Systems, Inc

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Pharmacy Call Center Technician

Remote • Posted 8 hours ago • Updated 8 hours ago

Contract W2

Remote

$20 - $21.86/hr

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Job Details

Skills

Pharmacy Technician
PTCB
Customer Care Center
Pharmacy

Summary

Shift

8am 6:30pm Sunday through Wednesday (1)
8am 6:30pm Saturday through Tuesday (1)

Duties

The pharmacy technician supports the organization's mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.

Specific Responsibilities:

Provide real-time support to pharmacies with point of service inquiries.
Educate prescribers on formulary and prior authorization processes.
Enter customer data and other relevant information into our documentation tool.
Assist members with pharmacy benefit inquires.
Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills:

3 to 5 years Recent PBM and/or pharmacy experience

Education:

HS Diploma/GED
Bachelor's Degree or equivalent experience preferred Pharmacy Technician Certification (PTCB, NCCT, or ExCpt) preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111826
Position Id: 8804828
Posted 8 hours ago

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