Overview
On Site
$50000 - $60000 yr
Contract - Independent
Contract - W2
Contract - 6+ mo(s)
Skills
IT SUPPORT ENGINEER
HELP DESK
DESKTOP SUPPORT
TECHNICAL SUPPORT
OFFICE 365
SHAREPOINT
VIRTUAL DESKTOP
VDI
AZURE VDI
WINDOWS
MAC OS
SCCM
INTUNE
JAMF
SERVICENOW
JIRA
TICKETING SYSTEM
REMOTE SUPPORT
PHONE SUPPORT
IN-PERSON SUPPORT
USER ADMINISTRATION
GROUP ADMINISTRATION
Job Details
Salary: $50k - $60k/Yr.
Details/Scope of the project:
Team Technical Stack:
Soft skills required:
Pay Transparency: The typical base pay for this role across the U.S. is: $50k - $60k/yr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, paid days off based on tenure, up to 40 hours paid sick time, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
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Details/Scope of the project:
- Handle the normal influx of support requests, case routing and escalation, document procedures for handling different types of issues, and interface with vendors with respect to user issues.
- Diagnose and resolve basic technical issues, providing timely and effective solutions.
- Assist users with troubleshooting hardware, software, and network connectivity issues.
- Guide users through step-by-step solutions or escalate issues as needed.
- Log and track all support requests in the ticketing system, ensuring accurate and detailed documentation.
- Monitor and follow up on open tickets, ensuring issues are resolved promptly.
Team Technical Stack:
- Office 365, SharePoint, and Virtual Desktop (VDI) experience, Azure VDI experience preferred User/group administration experience * Comfortable working an on-call rotation
- Experience using a ticketing system such as Jira or ServiceNow
- Experience supporting users remotely over the phone and using remote control tools
- Ability to provide in-person support
- Experience with Windows and Mac operating systems, troubleshooting issues with both operating systems
- Experience with SCCM or Microsoft Intune or JAMF management
- Excellent customer service skills
Soft skills required:
- Great personality and great communicator.
Pay Transparency: The typical base pay for this role across the U.S. is: $50k - $60k/yr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, paid days off based on tenure, up to 40 hours paid sick time, 401(k) plan participation, commuter benefits and life and disability insurance.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy ().
Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi s use of AI technology, including calls from an AI Voice Recruiter.
#AditiConsulting
#25- 21222
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.