NOC Shift Lead Network Operations

Job Title: NOC Shift Lead – Network Operations

Job Location: Westerville, OH | Onsite 5 days a week

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced NOC Shift Lead – Network Operations to join our growing team. Step into a critical leadership role at the heart of our 24/7 Network Operations Center (NOC) supporting a client in the financial services space. As a Shift Lead and Technical Mentor, you’ll guide Level 2 engineers, drive operational excellence, and ensure the resilience of enterprise-class networks across multi-vendor environments. This is your opportunity to lead, innovate, and make a measurable impact on network reliability and security.

Job Responsibilities

• Lead & Mentor: Act as the technical authority for NOC L1 and L2 engineers, providing escalation support, root cause analysis (RCA), and preventive strategies.
• Own the Shift: Serve as the shift lead for a 24/7 NOC, ensuring infrastructure uptime and performance through proactive monitoring and incident management.
• Drive Standards: Develop, enforce, and optimize SOPs aligned with ITIL best practices.
• Collaborate Across Teams: Partner with L1, L3, security, and infrastructure teams to deliver seamless operations.
• Champion Projects: Lead network improvement initiatives, migrations, and new deployments.
• Maintain Precision: Keep documentation, diagrams, and inventory accurate and up to date.
• Vendor Management: Coordinate maintenance, upgrades, and SLA compliance.
• Hands-On Expertise: Troubleshoot and support LAN/WAN, VLANs, Firewalls, VPN, DNS, DHCP, IPAM, Wireless, and cloud networks (AWS, Azure).
• Configure & Optimize: Work with SD-WAN, Cisco Catalyst 9300, Cisco FTD/Palo Alto firewalls, Infoblox, Azure networking and F5 load balancers.
• Secure the Network: Implement security policies (VPNs, ACLs, firewall rules) and remediate vulnerabilities.
• Ensure Resilience: Support Disaster Recovery and automated health checks for network availability.

Required Skills & Experience:

• Experience: 6+ years in network administration, troubleshooting, and support.
• Leadership: Proven ability to lead cross-functional teams and mentor peers.
• Technical Depth: Strong knowledge of routing, and switching solutions.
• Hands-On Skills: Cisco FTD, Palo Alto, Meraki MX, Azure firewalls, F5 LTM, Catalyst SD-WAN, Catalyst Center.
• Tools & Platforms: Infoblox DDI, AWS/Azure networking, and monitoring platforms such as SolarWinds, NetBrain, ThousandEyes and Wireshark.
• Soft Skills: Exceptional problem-solving, documentation, and communication abilities.

Preferred Skills & Experience:

• Automation experience (Ansible, Python, Terraform).
• Exposure to QoS

Education Required

• Bachelor’s in Computer Science, IT, Electronics, or related field.
• Certifications: CCNA (required), CCNP (preferred), plus relevant vendor/networking certs.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. 

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics.