Help Desk Analyst

Overview

Remote
$40,000 - $60,000
Full Time

Skills

Analyst

Job Details

Help Desk Analyst

Our client, a leading organisation in the technology and services sector, is looking for a motivated and customer-focused Help Desk Analyst to join their IT support team. This role is perfect for someone who enjoys troubleshooting, helping others, and working in a fast-paced, technology-driven environment.

What You ll Do:

  • Serve as the first line of support for technical issues via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network problems.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain accurate documentation of incidents and solutions.
  • Assist with user account management, software installations, and system updates.
  • Provide excellent customer service while ensuring timely issue resolution.

What Our Client Offers:

  • Comprehensive training and ongoing professional development.
  • Support to gain industry-recognised IT certifications (e.g., CompTIA, ITIL, Microsoft).
  • Collaborative and supportive work environment.
  • Competitive salary, benefits, and opportunities for progression into 2nd/3rd line support or IT management roles.
  • Flexible or hybrid working options (depending on client site).

Who They re Looking For:

  • Passionate about technology and helping people.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and ability to multitask under pressure.
  • Familiarity with Windows, Microsoft 365, and ticketing systems (e.g., ServiceNow, Zendesk) is an advantage.
  • Degree, diploma, or certifications in IT (or relevant experience) desirable but not essential.

Why Join?

This is a fantastic opportunity to kick-start or advance your IT career in a supportive, growth-oriented environment. You ll gain hands-on experience across multiple technologies, help users solve real-world problems, and build a strong foundation for future progression in IT support or systems administration.

If you re a proactive, customer-focused professional ready to make an impact as a Help Desk Analyst, apply now and take the next step in your IT career.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.