Production Support Engineer with SRE Observability Experience

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Wireshark
Production Support
Grafana
Linux
API

Job Details

Job Title : Production Support Engineer with SRE Observability Experience

Location : Bellevue, WA

Duration : 12+ months

Job Description:

Skills

Production support expertise with SRE Observability experience :

Proactive issue identification using observability tools.

Skills in using different monitoring & observability tools to track system performance

Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution

Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc.

Basic level of trouble shooting on every layer of the tech stack (Application, Database, Infra (Container platforms) and Network )

Communication : Excellent communicator. They are also expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in these call.

Flexibility to work in 24 X 7 environment

Technical expertise:

Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, Red Metrics, 1000Eyes

Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix

Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure

Analysis of issues via APM, NMON , Wireshark usage and analysis

Experience in UEM and synthetic monitoring set up

Optional skills:

ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)

Development experience in some of the technologies -Java, Python, AWS, Azure, Oracle, Cassandra, SQL Server, My SQL and Mongo DB

The profiles that we are NOT looking for:

  • DevOps Engineers whose experience is limited to configuring tools for CI/CD, observability dashboard creation, Infra provisioning and Release management
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.